Manager, Care Management Operations

 

At Curana Health, we're on a mission to radically improve the health, happiness, and dignity of older adults—and we're looking for passionate people to help us do it.

 

As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities.

 

Founded in 2021, we've grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for.

 

Ranked #147 on the Inc. 5000 list of America's fastest-growing private companies, we're just getting started. If you're looking to make a meaningful impact on the senior healthcare landscape, you're in the right place—and we look forward to working with you.

 

For more information about our company, visit CuranaHealth.com.

Summary

The Manager of Care Management Operations is responsible for leading the daily operations of the care management team, ensuring high-quality, cost-effective, and patient-centered services.  This role oversees care managers and support staff, implements workflow efficiencies, and supports strategic initiatives related to care management and value-based care.

Essential Duties & Responsibilities

Operational Leadership

• Supervise virtual and on-site care management staff (i.e., licensed practical nurses, registered nurses, and medical assistants), including hiring, training, performance evaluations, and staff development.
• Evaluate workload, priorities, and adjust allocation of time and resources to increase efficiency and effectiveness.
• Facilitate and lead team weekly meetings to discuss performance, upcoming training, and ensure the team’s alignment on new workflows as applicable.
• Review and approve payroll, track attendance, and oversee employee leave, FMLA, and call-offs.

Clinical Oversight

• Ensure adherence to evidence-based care coordination practices.
• Review and support the development of care plans, ensuring clinical appropriateness.
• Collaborate with clinical leaders to align care management activities with organizational goals.
• Monitors post-discharge communications to assure continuity of care and prevent unnecessary readmissions.

Cross-Functional Collaboration

• Partners with the Director of Care Management to ensure adequate staffing and maintain customer satisfaction by implementing and monitoring staff productivity and performance indicators.
• Works as a liaison with external organizations to ensure lines of communication are in place for patient engagement and communicates directly with families, physicians, and community providers as needed.

• Perform quality assurance audits on virtual and on-site staff.

Other tasks as assigned

Qualifications

Required Skills

• Proficient computer skills and exhibits knowledge in using various Microsoft Office applications.
• Excellent organizational and time management skills with the ability to prioritize tasks.
• Willingness to travel to local or out-of-state Senior Living Communities.
• Demonstrated strategic thinking with the ability to identify opportunities for process improvement.

Education and Experience  

• Licensed Practical Nurse (LPN), Licensed Vocational Nurse (LVN), or Registered Nurse (RN)
• Minimum 2 years in a supervisory or leadership role preferred 

 

Travel Requirements:

• Remote position requires a reliable high-speed internet connection.
• Occasional travel to local or out of state Senior Living Communities.