- Location
- Penang,MY, MY
- Type
- Full-time
- Department
- Operations
- Seniority
- Senior
- Education
- Master
- Source
- Eightfold
Description
End User training and onboarding.
Your Role
Key responsibilities in your new role
- Overall regional Tool/Process -Subject Matter Expert responsible for managing end to end operational user support which include:
- End User training and onboarding.
- Business Process governance and user access management
- Business Process documentation and validation.
- Troubleshooting and issue resolution (with IT support)
- Stakeholder Management and coordination.
- Process communication.
- Process Improvement/optimization including testing.
- Change request management support.
- Support Global projects and process owners
- Support internal controls and process audits
Your Profile
Qualifications and skills to help you succeed
- At least 3-5 years working experience
- Preferred experience in semiconductor industry, Sales Operations, Business or IT field
- Bachelor’s degree in the field of business or IT
- Detailed, Self-motivated and committed to read/analyze detailed process documents to acquire knowledge on a regular basis.
- Excellent analytical and communication skills
- Excellent Stakeholder management, including Business and IT colleagues
- Excellent team player with very good interpersonal skills
- Familiar with enterprise systems such as CRM, BI tools and ERP
#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.