Manager Supply Chain Operations

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
Responsible and accountable as a member of the Network Supply Chain Management (SCM) team for the overall direction of the Network's SCM operations at each location. Provides direction and management for the department's operations, human performances, and measurements. Establishes, implements, monitors, and ensures compliance with policies, processes, and procedures. Assesses challenges within the product supply chain and assists with corrective measures. Collaborates with others within SCM and the Network as a key member of the management team.

Job Duties

• Manages staffing, recruitment, and development of assigned team while promoting teamwork and cross-functional collaboration within SCM and the network.
• Acts as a liaison between customers, SCM, and the operations team while ensuring high levels of customer service and satisfaction through proactive communication.
• Builds relationships across functional areas with key external suppliers, partners and within the Network. Conveys a positive attitude, responds to requests offering viable solutions promptly and demonstrates flexibility to meet customer needs.
• Leverages technology tools (e.g., GPO websites, EDI exchanges) for efficiency and leads technology application to streamline processes, reduce turnaround times, and enhance workflows while ensuring consistency in operations across all Network sites.
• Proactively analyzes clinical customer needs to drive operational improvements. Designs, implements, and educates teams on work processes aligned with SCM and Network goals.
• Monitors adherence to operational procedures and safety standards, investigates non-compliance issues and implements resolutions.
• Ensures high levels of customer service and satisfaction through proactive communication.
• Develops and implements performance measures and KPIs that drive continuous improvement and positively impacts departmental outcomes. Identifies best practices and benchmarks performance indicators.
• Establishes work group performance standards, oversees quality checks and applies quality processes to assess and improve departmental outcomes.
• Manages multiple projects, priorities, timelines and tasks while adhering to budgetary objectives.
• Leads the team in implementing changes aligned with operational excellence and applies expertise to solve complex problems.
• Ensures accurate data input for SCM databases (e.g., item master, vendor master). Supports customers in using SCM technology ordering tools and oversees integration of identified items into ERP systems for streamlined operations.
• Communicates effectively with executives, management, SCM colleagues, and other stakeholders.
• Encourages participation and perspectives from all team members to foster collaboration and supports cross-functional learning initiatives.

Minimum Qualifications

• Associate’s Degree in supply chain, business, healthcare administration, or other related programs.
• 5 years experience in Healthcare Supply Chain.
• Data entry skills and proficiency with Microsoft suite applications including but not limited to Microsoft Excel.
• Knowledge of procurement, inventory control, and hospital supply chain ERP.
• Displays and promotes excellent customer service both with internal and external stakeholders.
• Possesses knowledge of revenue cycle and patient charging.

Preferred Qualifications

• Bachelor’s Degree in supply chain, business, healthcare administration, or other related programs.
• 7 years experience in Healthcare Supply Chain.

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift:

Day Shift

Address:

2545 Schoenersville Rd

Primary Location:

Lehigh Valley Hospital- Muhlenberg

Position Type:

Onsite

Union:

Not Applicable

Work Schedule:

M-F; 7a-4p

Department:

1004-06096 Supply Distribution Services - Muhl