Clinical Operations Manager - SUD Network

Avenues Recovery Center is a nationwide network of drug and alcohol rehabilitation centers with eighteen locations across seven states. We provide individualized, evidence-based treatment across detox, residential, PHP, IOP, and outpatient levels of care in clean, modern environments.

We are seeking a Clinical Operations Manager to support and scale clinical excellence across our multi-site behavioral health network by improving systems, strengthening programming, and ensuring consistency in care delivery, documentation, and compliance.

Position Overview

Location: Corporate office based in Lakewood, NJ
Travel: Occasional travel to facilities preferred
Hours: Full-time

Key Responsibilities

Clinical Quality, Compliance & Oversight

• Ensure consistency in clinical care delivery across all levels of care
• Oversee documentation standards, chart quality, and clinical compliance
• Conduct audits, site visits, and quality reviews to maintain regulatory and internal standards
• Partner with utilization review and leadership on clinical and compliance needs

Systems, EMR & Workflow Optimization

• Improve and standardize clinical workflows and systems across facilities
• Ensure EMR templates and processes meet clinical, billing, and authorization requirements
• Identify gaps in operational processes and implement scalable solutions

Training & Workforce Development

• Lead onboarding, training, and ongoing development of clinical staff and leadership
• Implement clinical curriculum, tools, and training resources across sites
• Strengthen crisis response training including prevention, de-escalation, and intervention

Multi-Site Clinical Operations & Strategy

• Support new facility openings and ongoing operational clinical initiatives
• Develop and track clinical performance metrics to improve outcomes and retention
• Research and integrate best practices in substance use and co-occurring treatment
• Collaborate cross-functionally with operations, leadership, and clinical teams

Qualifications

Required / Preferred

• Master's degree in Behavioral Health, Psychology, Social Work, or related field (preferred)
• Active clinical license (LCSW, LPC, LMFT, or equivalent) preferred
• Experience in substance use treatment strongly preferred

Experience

• Multi-site clinical operations, program leadership, or systems-level clinical work
• Experience in audits, compliance, quality assurance, or regulatory oversight
• Background in training, curriculum development, or clinical supervision preferred

Core Skills

• Strong clinical systems and operational thinking
• Ability to manage multiple priorities across locations
• Data-driven approach to quality and outcomes
• Excellent communication and cross-functional collaboration
• Leadership mindset with strong organizational skills

Why Join Avenues?

At Avenues, our people are our greatest strength. We foster a culture that values collaboration, professional growth, and compassion. Our employees are supported with the tools and resources they need to excel-both personally and professionally.

Comprehensive Benefits:

• 401(k) with employer match
• Eligible for HRSA STAR federal student loan repayment
• Medical, Dental, and Vision Insurance
• Accident, Critical Illness, and Hospital Indemnity coverage
• Voluntary Short- and Long-Term Disability
• Employer-Paid Life and AD&D Insurance
• Lifetime Benefit Term Insurance with Long-Term Care
• Legal Coverage and Identity Theft Protection
• Pet Insurance
• Employer-Paid Employee Assistance Program (EAP)
• Flexible Spending Account (FSA - Medical)
• Dependent Care FSA (DCF)

Join our mission. Transform lives. Discover the Avenues difference.

Apply today!