Membership Manager

Description

The Membership Manager is responsible for leading strategies and programs that strengthen member retention, renewal, engagement, and long-term member value. This role develops and implements member engagement initiatives, volunteer programs, and membership operations while using data-driven insights to improve participation, satisfaction, and retention. Working collaboratively across the organization, the Membership Manager helps deliver a consistent, high-quality member experience that supports IASLC's strategic objectives. 

This exempt, nonsupervisory position reports to the Chief Marketing & Membership Officer (CMMO) and follows a hybrid work schedule based in the Denver, Colorado office.

Essential Functions:

• Develop, implement, and optimize strategies that improve member recruitment, strengthen member retention, enhance member value, and support IASLC's long-term organizational objectives.  
• Lead the Association's membership and engagement programs, including recruitment, onboarding, training, ongoing member support, and continuous program improvement. 
• Manage the IASLC online member community, Thoracic Circle, fostering peer-to-peer connections and knowledge sharing.
• Identify and implement member engagement opportunities across IASLC programs, conferences, educational offerings, volunteer opportunities, online communities, and other member touchpoints. 
• Develop and execute member recognition and volunteer appreciation programs that encourage participation, recognize contributions, and strengthen member engagement.
• Monitor, analyze, and communicate various membership metrics.  Utilize performance dashboards and provide data-driven recommendations to improve program effectiveness. 
• Serve as a staff liaison to the Membership committee in collaboration with the CMMO and provide support for other member-led committees as needed.
• Coordinate IASLC nomination and appointment processes for the identification and selection of Board and committee members in collaboration with cross-functional stakeholders.
• Develop, document, and continuously improve membership operations, governance processes, policies, and best practices to ensure consistency, efficiency, scalability, and an exceptional member experience. 
• Leverage AI-enabled tools, automation, and emerging technologies to improve operational efficiency, member engagement, and program performance. 
• Lead cross-functional collaboration with Membership, Marketing, Communications, Education, Scientific Affairs, IT, and other internal teams to integrate member engagement and retention strategies across organizational initiatives. 
• Perform other related duties and special projects, as assigned, to support departmental and organizational objectives.

Requirements

CURRENT RESUME AND COVER LETTER REQUIRED FOR CONSIDERATION.

Minimum Qualifications:

• Bachelor's degree or equivalent combination of education and experience. 
• Three (3) or more years of experience in member engagement, membership, community management, customer success, nonprofit management, or a related field. 
• Experience working within a professional association, nonprofit, or membership-based organization. 
• Demonstrated success developing and implementing member engagement, retention, volunteer, or committee programs. 
• Strong project management, organizational, and prioritization skills with the ability to manage multiple initiatives simultaneously. 
• Experience using Association Management Systems (AMS), Customer Relationship Management (CRM) platforms, online community platforms, or similar engagement technologies. 
• Experience analyzing data, developing reports, and providing data-driven recommendations. 
• Ability to travel domestically and internationally, as needed (approximately 5-10%).

Preferred Qualifications:

• Experience managing online communities, volunteer programs, or committee operations. 
• Experience working within an international nonprofit or membership association. 
• Familiarity with AI-enabled tools, automation, and member engagement technologies. 
• Experience developing dashboards or using reporting and business intelligence tools. 
• Foreign language proficiency is a plus.

Knowledge, Skills, and Abilities:

• Excellent written, verbal, and interpersonal communication skills. 
• Strong relationship-building skills with the ability to collaborate effectively with members, volunteer leaders, committees, and internal stakeholders. 
• Strong analytical and problem-solving skills with the ability to interpret data and make informed recommendations. 
• Excellent organizational and project management skills with the ability to manage multiple priorities and meet deadlines. 
• Demonstrated initiative, accountability, and the ability to work independently while contributing to collaborative team efforts. 
• Proficiency with Microsoft Office, Association Management Systems (AMS), Customer Relationship Management (CRM) platforms, and reporting tools. 
• Ability to manage confidential and sensitive information with professionalism and discretion. 
• Respect and appreciation for diverse cultures and global perspectives.

Physical Demands:

• Ability to sit at computer workstation for extended periods.
• Ability to lift/move 25-40 pounds on an occasional basis.
• Ability to travel domestically and internationally as required.

Work Environment:

• Open office environment with computer workstations.
• Frequent use of phone and virtual meeting platforms.
• Moderate noise level.
• Hybrid work schedule.

Benefits:  

Health insurance (medical, dental, vision), life insurance, 401(k) with employer match, long- and short-term disability, EAP, flexible spending accounts, paid vacation and sick time,12 paid holidays, professional development.

Compensation:  $70,000-$80,000 annually, depending on education and experience.

We believe the best solutions come from diverse teams.  We strive to have an environment where everyone has an opportunity to be successful regardless of any lawfully protected status.