Hotel Housekeeper

Description

 The Hotel Housekeeper is responsible for cleaning and maintaining guest rooms, public areas, and hotel facilities to ensure a safe, sanitary, and inviting environment. This position requires attention to detail, efficiency, and a commitment to delivering exceptional hospitality through cleanliness and presentation. 

Requirements

Essential Responsibilities

Guest Room Cleaning

• Clean assigned guest rooms according to hotel standards.
• Make beds with fresh linens and replace towels and amenities.
• Dust, vacuum, sweep, and mop floors.
• Clean and sanitize bathrooms, including showers, tubs, sinks, toilets, mirrors, and fixtures.
• Replenish toiletries, coffee supplies, and guest amenities.
• Remove trash and recyclables.
• Inspect rooms to ensure they are guest-ready before reporting them as clean.

Public Area Cleaning

• Maintain cleanliness of hotel lobbies, hallways, elevators, stairwells, public restrooms, and common areas.
• Empty trash receptacles and replace liners.
• Dust furniture, artwork, and decorative fixtures.
• Clean windows, glass doors, and mirrors as assigned.

Laundry & Linen

• Collect, sort, and transport soiled linens and towels.
• Restock housekeeping carts with clean linens and supplies.
• Report damaged linens and missing inventory.
• Assist with laundry operations as needed.

Quality & Safety

• Follow hotel cleaning procedures and brand standards.
• Safely use cleaning chemicals and equipment.
• Comply with OSHA, hotel safety policies, and infection-control procedures.
• Immediately report maintenance issues or safety hazards.
• Secure guest rooms and protect guest privacy and property at all times.

Guest Service

• Greet guests warmly and professionally.
• Respond courteously to guest requests.
• Report lost and found items according to hotel policy.
• Notify management of guest concerns or special requests.

Qualifications

• Previous housekeeping or hotel experience preferred but not required.
• Ability to work independently with minimal supervision.
• Strong attention to detail.
• Dependable with excellent attendance.
• Positive attitude and strong work ethic.
• Ability to communicate effectively with guests and team members.

Physical Requirements

• Stand, walk, bend, kneel, reach, and climb throughout the shift.
• Lift, push, or pull up to 50 pounds.
• Push housekeeping carts throughout the property.
• Perform repetitive cleaning tasks for extended periods.

Schedule

• Must be available to work weekends and holidays.
• Flexible schedule based on hotel occupancy.
• Typical shifts are daytime hours with occasional extended shifts during peak occupancy.

Performance Expectations

Housekeepers are expected to:

• Clean guest rooms within established productivity standards (typically 30–40 minutes per occupied room, depending on room condition).
• Meet hotel quality inspection standards.
• Maintain excellent attendance and punctuality.
• Deliver friendly, professional service to every guest.
• Protect guest privacy and maintain confidentiality.

Benefits

• Competitive hourly pay
• Employee discounts
• On-the-job training
• Opportunities for advancement

Join Our Team

If you take pride in creating clean, comfortable spaces and enjoy making a positive impact on every guest's stay, we'd love to hear from you. Join the OS Hotel team and help deliver exceptional hospitality every day.