- Location
- Mexico City, CDMX
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Operations
- Source
- Lever
Description
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Technical Support Specialist serves as the highest point of technical escalation and the strategic bridge between Technical Support and the Engineering organization.
Skills
PythonSQLMachine LearningData ScienceJiraServiceNowAgileITIL
Benefits
100% Company-funded Health and dental and vision discount plan for employees and immediate family members.Life insurance.Phone finance, Headphone, home office equipment and wellness perks.30 days of Christmas bonus20 days paid Vacation50% Vacation premium 13% Saving funds $2,000 MXN monthly grocery coupons$2,000 USD annual Co-working Travel perk$2,000 USD annual Professional Development perkCatered lunches
