Digital, Data & Operations Specialist

Job Description

We are looking for a motivated and detail-oriented Digital, Data & Operations Specialist to join our team. In this role, you will play a key part in supporting digital systems, analytics, and operational processes across Serbia, Bosnia and Herzegovina, and Montenegro. You will work closely with Sales, Marketing, Medical, and other internal stakeholders to ensure smooth system administration, high-quality reporting, and effective business support.

Key Responsibilities:

Cornerstone / Veeva Systems

• Serve as the primary point of contact for the Veeva system across Serbia, Bosnia and Herzegovina, and Montenegro.

• Provide overall administration and operational support for the Veeva system.

• Deliver functional support to users from Sales, Marketing, and Medical teams.

• Provide training and onboarding for CRM users.

• Ensure proper technical functioning of the CRM system.

• Advise internal users on the use and interpretation of customer data.

• Act as the primary point of contact for the Territory Management tool, including training and user support.

• Prepare and upload MCCP (Multichannel Customer Planning) activities into the system.

• Support the release and management of digital materials in the Veeva PromoMats system.

Analytics & Reporting

• Prepare, coordinate, and maintain results tables, scorecards, and dashboards.

• Support IQVIA / PhSales reporting and analysis.

• Coordinate healthcare professional (HCP) data alignment and ensure data quality.

• Prepare regular reports for internal and external systems.

• Support activity planning and assist the Sales team in implementation and criteria definition.

• Support SIP calculation and related incentive processes.

• Conduct Sales Force Effectiveness (SFE) performance analyses.

• Respond to ad hoc analytics requests and provide actionable insights to business stakeholders.

Competencies:

• Analytical thinking

• Problem solving

• Proactive mindset

• Productive communication

• Project management

• Strategic thinking

• Curiosity and innovative mindset

Skills, Knowledge, Qualifications, and Experience:

• University degree in Engineering, IT, or a similar field

• Minimum 1–3 years of experience in Project Management, Digital Strategy, Data & Analytics, or a related area

• Strong knowledge of MS Excel and the MS Office suite

• Experience in technical system deployment

• Experience with Project / Agile Management

• Experience in the pharmaceutical industry is considered an advantage

What We Offer:

• An opportunity to work in a dynamic, data-driven environment

• Exposure to digital platforms and cross-functional business processes

• Collaboration with internal stakeholders across multiple functions and markets

• A role with strong learning and development potential in digital operations and analytics

Why Join Us?

This position offers an exciting opportunity to contribute to digital transformation, data quality, and business performance in a regional role. If you are a proactive professional with strong analytical skills and a passion for systems, data, and operational excellence, we would love to hear from you.

Required Skills:

Enterprise Operations, Information Systems Management, Information Technology Operations, IT Operation, Operations Support, Technology Operations

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

08/24/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.