Learning Management System Administrator

Proximity to Pennsauken, NJ preferred

POSITION SUMMARY:

Partners with the Training office team, Project Management office and others to create a curriculum and coordinate all logistics of training, registration, testing, evaluation, reporting.

Administer, configure, and maintain the LMS; safeguard data integrity; build automated reporting; document configuration; establish self-service governance. Provides LMS support alongside the operational team to keep ticket resolution within SLA.

MINIMUM QUALIFICATIONS:

• Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability.
• Four (4) year college degree preferably in computer science, instructional design/learning technology, education or other computer related degree.
• Outstanding computer skills and knowledge of relevant software including Captivate, Articulate, MS Office and current Internet and e-learning technologies.
• Minimum three (3) years’ relevant LMS experience or comparable software experience.
• Commitment to providing excellent customer service.
• Excellent problem solving and analytical skills.
• Knowledge of industry trends and best practices and project management experience.
• Ability to manage and direct multiple projects.
• Experience preparing metrics reports and analysis for management.
• Competence in basic PC skills required to perform job functions.
• Data management / data-integrity skills.
• Enrollment / auto-enrollment / notifications / read-and-sign configuration proficiency.
• Ability to build/maintain automated reports and compliance dashboards.

PRIMARY RESPONSIBILITIES:

• Demonstrate and communicate the core values of BAYADA Home Health Care and The BAYADA Way.
• Manage projects such as new installation, upgrades, deployment and operation of all LMS products and services.
• Directly oversee all projects with business owners, instructors, subject matter experts and instructional designers to determine business requirements for learning systems.
• Collaborate with key business owners and instructional designers to develop strategy, processes and standards to expand use of virtual classroom, tracking and certification processes.
• Design and ensure effective implementation of learning strategies through the LMS; make necessary changes to continually enhance learning effectiveness based upon evaluations and metric analyses.
• Maintain LMS database including records of CEU and other credits and program attendees.
• Partner with the TRN office team, PMO office and others to create a curriculum and coordinate all logistics of training, registration, testing, evaluation, reporting.
• Identify, evaluate and recommend proven enhancements to existing products, services and technologies and administer all changes for improvement.
• Work closely with the OPS, AD, and IS offices and manage all issues surrounding the LMS including Help Desk support.
• Implement the transition of training and all metrics reporting requirements through the LMS.
• Build and manage relationship with LMS vendor on all issues and updates as needed.
• Serve as LMS subject matter expert and promote/facilitate its use throughout the organization.
• LMS data integrity audits (job title, manager, status, office allocation, credits).
• Automated/scheduled reporting ownership (enrollment, completion, compliance).
• Enrollment / auto-enrollment / notifications / read-and-sign configuration
• Root-cause and ticket-theme analysis.
• Self-service / decentralization governance framework.
• SOP and configuration documentation (eliminate single-point-of-failure).
• Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff.
• Perform related duties, or as required or requested by supervisor.