Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Intune
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between the client and the application or system. This role is dedicated to maintaining high standards of service quality by effectively communicating with clients and internal teams. The practitioner carefully identifies client issues and thoughtfully designs resolutions by leveraging a thorough understanding of the product. Daily activities include monitoring system performance, addressing client concerns promptly, and ensuring seamless operation of critical applications to support business needs.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve team processes and enhance service delivery.
- Mentor junior team members to support their professional growth and development.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Intune.
- Strong knowledge of device management and configuration using Microsoft Intune.
- Experience in troubleshooting and resolving application and system issues related to Microsoft Intune.
- Ability to analyze system logs and client reports to identify root causes and implement effective solutions.
- Familiarity with security policies and compliance standards within Microsoft Intune environments.
- Excellent communication skills to liaise effectively with clients and cross-functional teams.

Additional Information:
- The candidate should have minimum 5 years of experience in Microsoft Intune.
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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