Concierge Agent - Mitsis Royal Mare | Crete
Mitsis Group
·- Location
- Heraklion, Crete, Greece · published
- Type
- Full-time
- Department
- Retail
- Source
- Workable
Description
Pioneering for the last 50 years, Mitsis Group is the largest privately owned hotel chain in Greece, driven by its customer-centric philosophy, family care and authentic Greek identity.
With 24 hotels, and 5.000 employees in Athens, Crete, Kamena Vourla, Kos, Rhodes, Santorini, Corfu and Chalkidiki the Group offers a rich blend of hospitality with exceptional services, unique locations, impeccable facilities, refined gastronomy and a wide range of choices and experiences to its customers.
Through a family and pleasant working environment, we transform each of our guests into honorary guests, offering unforgettable memories of a lifetime!
Mitsis Group offers a new job in its hotel:
Concierge Agent
Location: Crete
Employment Type: Contract
Ref: HO/ COCr
Position Scope
To ensure that we, along with our network of partners, provide efficient, prompt, and professional services that meet and exceed our guests’ expectations.
Key Responsibilities
- Operates the Mitsis Concierge platform.
- Understands customer’s needs and provides personalized solutions regarding activities, facilities and services provided by the hotel.
- Acts as the point of reference for guests who need assistance or information and attend to the wishes and requirements.
- Collaborates with reception staff to meet guests' needs.
- Optimizes revenue through sales of concierge services.