Risk Management Specialist

The City of Roanoke is seeking a Risk Management Specialist to perform difficult technical, comprehensive and confidential duties in support of the City’s Risk Management activities. The successful candidate will perform work in assisting the Third Party Claims Administrators in obtaining necessary investigative reports to determine the City’s liability for auto and general liability claims and compensability for employee injuries; assist in recovering insurance coverage for damages to City vehicles and property by a third party; assist in the coordination/administration of Workers’ Compensation claims with the Third Party Administrator and monitors the Return to Work Program; and provide information and assistance to citizens, employees and insurance agents regarding risk management policies and procedures. They will also review and prepare payment vouchers for reimbursement of safety approved shoes and glasses in accordance with the Safety Reimbursement Program.  Maintains the Employee Competency Training Database.  Assists in responding to court orders, subpoenas and request for public records as well as requests from the City Attorney’s office. This position will support the Risk Manager, and act in their absence in the operations of Risk Management functions. College degree required with a minimum of two years’ experience  working in a risk management environment or equivalent combination of education and experience. Master's degree preferred. Must obtain an OSHA safety certification and an Associate in Risk Management within the first 24 months of employment.  Must possess a valid appropriate driver's permit issued by the Commonwealth of Virginia. Occasional field work is required.

The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.

To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.

This is an exempt position.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Process and investigate subrogation claims to recover funds for damages to City property

Makes recommendation as to settlement of subrogation claims

Prepares correspondence to claimants, insurance companies and attorneys with regard to claims

Obtains statements from department managers, employees, witnesses, claimants and physicians and takes recorded statements as necessary

Assists the Third Party Liability Claims  Adjuster in obtaining necessary investigative reports to determine the City’s liability for auto and general liability claims

Download Liability claims that have been submitted via the Risk Management website; prepare a file and acknowledgement letters for each claim and forward documents to Third Party Claims adjuster

Receive Liability claims that are submitted by Email, US mail or in person; prepare a file and acknowledgement letters for each claim and forward documents to Third Party Claims adjuster

Assists Workers’ Compensation Claims Adjuster in obtaining necessary information to determine compensability of work related injuriesAssist Risk Manager with All insurance renewal applications

Maintain Risk Management data in PowerDMS

Receives, reviews, and approves certificates of insurance for contract renewals and permits

Provide information and assistance to citizens, employees and insurance agents regarding risk management policies,  procedures and claims

Reviews and prepares payment vouchers for reimbursement of equipment under the Safety Reimbursement Program

Processes payments in the Advantage System for Risk Management open contracts

Assist with conducting DMV reviews when needed

Assists in responding to court orders, subpoenas and requests for public records

Process claims for Collections that are unsuccessfully collected

Serves as administrative support for emergency evacuation preparedness activities

Serves as the Floor Supervisor during emergency evacuations

Serves as office administrative support for filing, ordering supplies and check/scan mail

Serves as the Department Technical Support and Human Resource Contact

Provide information and assistance to citizens, employees and insurance agents regarding risk management policies,  procedures and claims
 
Reviews and prepares payment vouchers for reimbursement of equipment under the Safety Reimbursement Program
 
Processes payments in the Advantage System for Risk Management open contracts
 
Assist with conducting DMV reviews when needed
 
Assists in responding to court orders, subpoenas and requests for public records
 
Process claims for Collections that are unsuccessfully collected
 
 
Serves as administrative support for emergency evacuation preparedness activities
 
Serves as the Floor Supervisor during emergency evacuations
 
Serves as office administrative support for filing, ordering supplies and check/scan mail
 
Serves as the Department Technical Support and Human Resource Contact
 
Other duties as assigned

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities, though incumbent may direct the work of clerical staff.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

College degree required with a minimum of two years’ experience  working in a risk management environment or equivalent combination of education and experience. Master's preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as laws, policies, safety rules, operating and maintenance instructions, regulation and procedure manuals. Ability to initiate effective inquiries orally and in writing. Ability to present information and respond to questions from groups of managers, clients, customers, and the general public.

REASONING ABILITY

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions based on abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

 Must possess a valid appropriate driver's permit issued by the Commonwealth of Virginia. Must obtain the Associate in Risk Management (ARM) certification within 24 months of employment

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification

.