Associate I, Production Operations

Job Description

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Role

You will join a close-knit Print & Insert team responsible for high-speed, high-volume production. You will operate continuous printing and inserting equipment to produce accurate, high-quality client materials while meeting production deadlines. You will help maintain equipment, resolve routine production issues and support less-experienced operators. Success in this role requires strong attention to detail, dependable equipment operation and effective teamwork in a fast-paced production environment.

What You Will Be Doing

• Operate high-speed printing and inserting equipment to process checks, cards, inserts and other client materials.
• Set up equipment, load materials, clear jams and resolve routine equipment malfunctions.
• Maintain productivity and quality standards while meeting established production deadlines.
• Follow client-specific setup instructions and operational procedures to ensure accurate production output.
• Complete operator reports and maintain accurate production, productivity, check, insert and postage logs.
• Perform routine equipment maintenance and adjustments to support reliable system performance.
• Maintain clean, organized work areas and replenish production supplies as needed.
• Track necessary supplies and inventory while following established quality control procedures.
• Partner with Quality Assurance, Presort Production and other teams to resolve production issues.
• Train and assist less-experienced operators and provide lead coverage when needed.

Required Qualifications

• Demonstrated ability to operate basic office or production equipment and learn job-specific applications.
• Strong attention to detail with the ability to consistently produce accurate, quality work.
• Clear, tactful and constructive verbal and written communication skills.
• Data entry skills with the ability to maintain accurate production records and logs.
• Ability to troubleshoot routine equipment issues, clear jams and perform basic machine adjustments.
• Ability to follow detailed operating procedures, client instructions and quality control requirements.
• Ability to stand, walk and bend while lifting up to 40 pounds.
• Ability to work 10:00pm - 6:30am Monday-Friday

Preferred Qualifications

• Three to five years of production or manufacturing experience.
• Experience operating high-speed printing, inserting or comparable production equipment.
• Mechanical or electronic aptitude with the ability to troubleshoot and repair equipment.
• Experience with continuous-feed printing equipment, including roll-to-roll production environments.

What We Offer you

• At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:
• Opportunities to make an impact in fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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