Assistant General Manager

Position Overview:

The Home2 Suites by Hilton Queensbury Lake George located at 524 Aviation Rd. Queensbury, NY 12804 is seeking an experienced Hotel Assistant General Manager. The Assistant General Manager supports the General Manager in overseeing daily operations, driving team performance, enhancing guest/customer satisfaction, and ensuring profitability. The AGM serves as a leader, coach, and role model for team members while maintaining company standards and achieving business objectives.

Job Responsibilities:

• Assist in managing daily business operations and ensuring smooth workflow.
• Monitor operational standards, policies, and procedures.
• Ensure compliance with company policies, safety regulations, and local laws.
• Resolve operational issues and customer concerns promptly.
• Recruit, train, coach, and develop team members.
• Assist in scheduling staff and managing labor costs.
• Conduct employee performance evaluations and provide feedback.
• Foster a positive and productive work environment.
• Ensure exceptional customer service and guest satisfaction.
• Handle escalated customer complaints and service recovery situations.
• Monitor customer feedback and implement improvements.
• Support budgeting, forecasting, and financial planning activities.
• Monitor expenses, payroll, and operating costs.
• Oversee and support Front Desk, Housekeeping, Breakfast, and Maintenance operations to ensure consistency and accountability across all departments.
• Serve as the Manager on Duty when needed and make sound operational decisions in the absence of the General Manager.
• Ensure compliance with Hilton and Matrix brand standards, quality assurance requirements, and expectations.
• Monitor Hilton guest satisfaction scores, online reviews, and guest feedback, implementing action plans to improve results.
• Analyze sales and performance reports to identify opportunities for growth.
• Assist in achieving revenue and profitability targets.
• Support sales initiatives and local marketing efforts.
• Build and maintain relationships with customers, clients, and community partners.
• Identify opportunities to increase revenue and improve operational efficiency.
• Ensure proper maintenance of facilities, equipment, and company assets.
• Monitor stock control and reduce waste.

Qualifications

• High school diploma required; Bachelor's degree in Business, Hospitality, or related field preferred.
• 2-5+ years of supervisory or management experience.
• Strong leadership and team development skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office and property/business management systems.
• Strong problem-solving and decision-making capabilities.
• Ability to work flexible schedules, including weekends and holidays when required.

Home2 Suites by Hilton Queensbury Lake George is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.