Clinic Administrator - Bonners Ferry

Kaniksu Community Health is a non-profit, award winning Community Health Center that provides integrated, team-based healthcare in north Idaho.

Patients consider us their partner in healthcare, over the course of their life and the spectrum of their health needs. From prevention and wellness to medical, dental, and behavioral health. From pediatric to geriatrics, we believe that quality healthcare should be accessible, approachable and affordable for everyone. Regardless of how a patient can pay, or the severity of their concerns, we help find solutions. We provide access to comprehensive and integrated multi-disciplinary services through the Patient Centered Medical Home model of care.

But we’re not just invested in our patients – we’re invested in our people. We know that our overall success is a combined effort and we therefore strive to provide opportunities for our employees to learn, grow and thrive. We are proud to have built a positive and engaged team with a "family" spirit. Our team members are dedicated and provide a patient centric approach to care and know exactly what we are working on and why, and how their everyday work contributes to successfully achieving this goal.

The benefits of working for KCH include:

•Medical, Dental, Vision, and Life insurance

•Education Assistance and Guided Career Pathways

•4% 401K employer match

• In-house medical, dental, or behavioral health services

A Kaniksu Community Health Clinic Administrator is not just responsible for keeping the lights on. They are the operational anchor and steady problem-solver for one of our rural clinics, bringing structure, consistency and accountability while protecting the welcoming, community-centered environment that defines KCH. YOU ARE the leader who makes sure our patients, providers and staff have everything they need to deliver quality, patient-centered care..

Reporting to the KCH Chief Operating Officer and as a member of the Kaniksu Community Health Patient Centered Medical Home (PCMH) Team, a typical day for a Clinic Administrator might include:

•Leads day-to-day clinic operations that support high-quality, integrated care, a strong patient experience, and a safe, compliant environment.

•Oversees clinic workflows, systems and resources to support efficiency, consistency, and regulatory and PCMH compliance, finding operational gaps and fixing them before they turn into problems.

•Owns the clinic P&L and partners with the COO on budgeting and site financial performance.

•Develops daily, weekly and monthly strategies to drive access and productivity, and runs regular reports and dashboards on clinic performance metrics.

•Manages provider templates in coordination with Business Operations and supports integration so patients can use multiple services in a single visit.

•Manages office and space assignments.

•Orders supplies and maintains PAR levels; manages lab operations and vendor relationships.

•Manages the vaccine refrigerator, including storage, temperature monitoring and inventory compliance.

•Coordinates with outside vendors to complete routine equipment safety and quality checks (fire extinguishers, lab equipment, etc.).

•Serves as main point of contact for the cleaning crew, coordinates snow removal, deicing and seasonal site readiness, and partners with Facilities on regular maintenance (flooring, windows, HVAC, etc.).

•Leads site emergency and incident management, conducts and documents safety drills, and ensures incidents are reported on time and accurately.

•Resolves patient complaints in the moment and reports them to Risk & Safety.

•Manages clinic closures for inclement weather and provider absences, coordinating coverage, moving staff between locations, and making sure inbox, medication refills and lab results (including critical values) are routed appropriately.

•Runs an effective daily huddle and a monthly all-staff meeting to keep staff engaged, improve communication, and find and remove barriers.

•Keeps staff informed of organizational and operational changes, and educates staff on organizational and PCMH policies while holding the clinic to them.

•Coordinates clinic events and morale efforts, including the 12 Behaviors bonus program and holiday decor and activities.

•Helps interview and onboard new staff.

•Helps build a positive, inclusive, psychologically safe workplace aligned with KCH's values, and serves as a calm, consistent presence during busy days, staffing gaps and periods of change.

•Ensures front office and back-office operations work together for a compassionate, seamless patient experience, and backs up patient navigation by welcoming new patients to the practice when needed.

•Builds relationships with community partners and the local hospital, and represents KCH professionally in the community.

•Attends Quality, PCMH, Safety Committee and Leadership meetings.

•Contributes to planning for equipment, facilities, services and growth at the site, and supports change management as KCH evolves.

Experience Needed to Land this Gig:

•Bachelor’s degree in Business Management, Business Administration, or a related field preferred. An equivalent combination of relevant education, training, and professional experience may be considered in lieu of a degree.

•At least 5 years of leadership or management experience in a healthcare setting; FQHC, rural health or ambulatory clinic experience.

•Clinical licensure is not required but beneficial.

•Experience with change management or with building systems where none existed.

•Demonstrated understanding of both front office and back-office clinic operations.

•Calm, organized, people-centered, solutions-oriented leadership style.

•Proven ability to think ahead, assess situations logically and make sound, timely decisions.

•Strong organizational, analytical, communication and problem-solving skills.

•Proficient in Microsoft Office (Excel, Word, Outlook, Teams).

•Experience with an EHR/practice management system (athenaOne preferred).

•Able to interpret data, manage reports and oversee administrative systems.

•Lives in or near the assigned community (Bonners Ferry or Priest River) and can work on-site.

•Flexible enough to meet operational needs, including occasional extended or non-standard hours (e.g., weather closures).

Work Schedule:

Full Time

No. of Hours/week – 40