Last Mile Manager - PUS - Jumia (Full Time)

As our Last Mile Manager – Pick Up Stations (PUS), you will lead, scale, and optimize Jumia’s pick-up station network, driving seamless collection experiences for our customers while maximizing operational efficiency. In this role, you will be responsible for defining the end-to-end station footprint strategy, managing station partner and 3PL performance, controlling unit delivery economics, and steering cross-functional initiatives to ensure parcels move swiftly and safely from fulfillment hubs to customer hands.

 

What you will be doing:

• Network Expansion & Footprint Strategy: Spearhead the scale-up and geographical expansion of Jumia’s Pick Up Station (PUS) network and third-party logistics partners, ensuring optimal coverage, accessibility, and capacity in key and emerging markets.
• Cost Optimization & Unit Economics: Design and own the end-to-end PUS unit cost strategy, driving down delivery and handling costs while maintaining strict customer experience (CXP) and vendor experience (VXP) benchmarks.
• Station Operations & SLA Governance: Oversee daily operations across owned and partner-operated pick-up stations, tracking core fulfillment metrics such as package dwell time, collection success rate, inventory accuracy, and station capacity utilization.
• Partner & 3PL Performance Management: Establish strong partner governance, lead regular business reviews, and drive community management across station operators and 3PL vendors to ensure strict adherence to service-level agreements and corporate standards.
• Material Handling & Quality Control: Instill a culture of best-in-class package handling and security across all stations, minimizing loss, damage, and process bottlenecks during inbound hub-to-station transfer and final customer pick-up.
• Process Transformation & Tech Roadmap: Collaborate with supply chain, logistics, and IT teams to implement workflow improvements and feed operational requirements into the systems/tech roadmap, speeding up station inbound processing and enhancing the customer pick-up journey.
• Team Leadership & Talent Development: Manage, mentor, and build a high-performing operations team, setting clear operational targets and nurturing leadership across station supervisors and field teams.

What we are looking for:

• Educational Background: Bachelor’s degree from an accredited university in Engineering, Operations, Supply Chain Management, or a related discipline.
• Domain Expertise: Minimum of 3–5+ years of hands-on experience in logistics, last-mile operations, station/hub fulfillment, or complex distribution network management. In-depth knowledge of local market logistics operations is strongly preferred.
• Network & Strategic Acumen: Proven track record in scaling physical distribution networks, managing third-party operational partners, and executing unit economics/cost-reduction strategies.
• Analytical & Process Focus: Strong analytical and conceptual skills with a data-driven approach to solving operational bottlenecks, tracking KPIs, and optimizing workflow processes.
• Leadership & Stakeholder Management: Excellent team management capabilities with the ability to influence cross-functional partners (IT, HSE, Central Logistics) and manage external vendor relationships effectively.
• Tool Proficiency: Advanced proficiency in Microsoft Office (Excel, PowerPoint) and Google Workspace (Google Sheets, Docs, Drive).

 

Deadline for applications: 30-11-2026

Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential managers

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