Director of Parking Ops - MGM Grand Detroit

Detroit, Michigan

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

 The Director of Parking Operations is responsible for the operational leadership of the property's Valet and Parking departments. This role ensures the effective and efficient management of all parking services, aligning with the company's brand standards to deliver exceptional guest experience. The Director is tasked with achieving operational and financial objectives, including revenue maximization, labor management, and overall profitability. They will provide directions to the parking teams, ensure the safety and security of all guests and employees, and own the execution of functional strategy to maintain high standards of customer satisfaction.

THE DAY-TO-DAY:

•  Collaborate with executive leadership to develop and implement strategic plans for all parking operations.
• Manage departmental budgets and financial performance, including expense management, P&L reporting, forecasting, and pricing/revenue strategies to maximize profitability and manage parking demand.
• Analyze and implement forward-looking strategies to address property-specific needs and improve operational efficiency.
• Oversee the daily operations of Valet and Parking services, ensuring adherence to corporate guidelines, service-level agreements, standard operating procedures, and training programs.
• Ensure all valet and self-parking areas are safe, secure, and consistently patrolled through partnership with Security.
• Manage staffing levels to align with business demands and established productivity standards.
• Evaluate and maintain parking equipment and inventory to ensure all locations are properly equipped for successful operations.
• Collaborate with internal stakeholders, cross-functional teams, third-party partners, and Environmental Services to develop solutions, ensure seamless operations, and maintain a clean and welcoming parking environment.
• Drive employee engagement through communication, service excellence, teamwork, and recognition while leading recruiting, training, coaching, performance management, and partnership with Human Resources to ensure compliance with company policies, legal requirements, and Collective Bargaining Agreements.
• Monitor and respond to guest feedback from various sources (e.g., GEM, Trip Advisor, NPS), sustain and improve guest service scores, and resolve customer service issues in a professional and timely manner

THE IDEAL CANDIDATE:

•  Bachelor's Degree Required
• 4+ Years of Prior Relevant Experience Managing parking operations Required
• 7+ Years of Prior Relevant Experience Leadership Experience Preferred
• Experience with complex parking equipment concepts and valet parking software knowledge Required

THE PERKS & BENEFITS:

•  Comprehensive wellness programs designed to support employees’ physical, mental, and emotional well-being.
• Exclusive access to company-sponsored discounts across hospitality, dining, retail, entertainment, travel, technology, and a wide range of partner offerings.
• Complimentary parking both during and outside of scheduled work hours.
• Competitive health, wellness, and income protection benefits for eligible employees.
• Ongoing professional growth and career development through leadership programs, learning opportunities, strategic networking, and community engagement initiatives.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=13048

Are you ready to JOIN THE SHOW? Apply today!