Emergency Management & Business Continuity Internal Process Control Coordinator

Job Description:

The Emergency Management & Business Continuity Internal Process Control Coordinator (EMBC-IPC) works independently and collaboratively to ensure Emergency Management and Business Continuity (EMBC) process models, procedures, plans, and guidelines are developed, implemented, and aligned with Intermountain Health enterprise standards and regulatory requirements.
This role designs and advances reliability-centered EMBC process models that drive consistency, resilience, and operational readiness across the enterprise. The EMBC-IPC identifies gaps between practice and policy, communicates findings, and leads the development and implementation of corrective action plans.
The EMBC-IPC partners with regional and system leaders, program managers, and subject matter experts to identify, standardize, and scale best practices. This role also serves as a conduit for frontline caregivers and leaders to raise concerns, share insights, and improve the implementation of enterprise EMBC standards.
Scope
This is an enterprise-level role supporting hospitals, ambulatory sites, and corporate functions.

Essential Functions

• Communicates across the health system with caregivers, leaders, and EMBC stakeholders to identify high-priority risks, gaps, and vulnerabilities impacting emergency preparedness, response, and continuity operations.
• Partners with EMBC leaders to develop, standardize, and implement enterprise-wide processes, plans, and procedures based on identified risks and regulatory requirements (e.g., CMS Emergency Preparedness Rule, Joint Commission standards).
• Develops and maintains systematic approaches and data frameworks to assess adherence to EMBC policies, procedures, plans, and continuity requirements.
• Provides real-time feedback and actionable recommendations to frontline caregivers and leaders to improve performance and compliance.
• Ensures corrective actions identified through assessments, exercises, real events, and after-action reviews are assigned, tracked, completed, and documented.
• Designs and embeds data tracking systems, dashboards, and reporting mechanisms to monitor compliance, measure program effectiveness, and support continuous improvement (learning loop).
• Collaborates with local EMBC teams and operational leaders to ensure response and recovery actions are executed to completion following incidents, exercises, and assessments.
• Builds strong relationships with EMBC teams, clinical and operational leaders, and corporate partners to promote an integrated, system-wide approach to resilience.
• Actively contributes to the development, review, and refinement of enterprise EMBC policies, emergency operations plans, continuity plans, and readiness frameworks.
• Serves as a liaison with Digital Technology Services (DTS) and other partners to enhance EMBC systems (e.g., incident management platforms, mass notification, documentation tools).
• Identifies, elevates, and helps scale best practices across the enterprise; develops recognition strategies to highlight high-performing teams and innovations.
• Develops and delivers training and education to leaders and caregivers on EMBC process models, standards, and internal process control expectations.
• Supports integration of emergency management, business continuity, and operational resilience into daily operations and strategic initiatives.

Skills

• Developing process models
• Regulatory Standards
• Emergency Management Procedures
• Documentation
• Communication
• Presenting information / training
• Continuous Improvement
• Teamwork
• Data Analysis
• Critical Thinking / Problem Solving
• Relationship Building
• Change Management

Minimum Qualifications

• Working knowledge of emergency management and/or business continuity principles, including emergency operations planning, incident command, hazard vulnerability analysis, and continuity planning.
• Understanding of applicable regulatory and accreditation requirements (e.g., CMS, Joint Commission).
• High attention to detail with strong analytical and problem-solving skills.
• Strong verbal, written, and interpersonal communication skills; ability to influence across all levels of the organization.
• Demonstrated ability to synthesize data, identify trends, and translate findings into actionable improvements.
• Proficiency in data systems, reporting tools, and standard business software applications.
• Demonstrated ability to facilitate training, lead discussions, and motivate teams toward change and improvement.
• Ability to travel to various facilities, including occasional overnight stays.

Preferred Qualifications

• Formal training or certification in Emergency Management, Business Continuity, or Continuous Improvement (e.g., Lean, Six Sigma, CBCP, CEM).
• Experience in healthcare emergency management, business continuity, or operational resilience programs.
• Experience conducting audits, assessments, or accreditation readiness activities.
• Bachelor’s degree in Emergency Management, Healthcare Administration, Business, Public Health, or related field. Education must be obtained from an accredited institution. Degree will be verified.

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
• Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Valley Center Tower

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$44.99 - $69.44

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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All positions subject to close without notice.