Junior Product Manager, Patient Experience

About Bask Health

Bask Health provides a full-service SaaS platform that enables doctors, entrepreneurs, and healthcare businesses to build, manage, and grow direct-to-consumer telehealth businesses.

We're an entrepreneurial, product-focused team that values ownership, speed, and exceptional execution. We work in small teams, tackle complex problems, and expect everyone to take an active role in building and improving our products.

About the Role

We're looking for a Junior Product Manager, Patient Experience to help build and improve the patient-facing experiences across Bask's telehealth platform.

You'll work on the patient portal, messaging, treatment status, refills, and renewals, helping patients access information, communicate with their care teams, and manage their ongoing treatment.

This is an early-career technical product management role where you'll work closely with experienced product managers, engineers, designers, and clinical operations teams. You'll help identify patient problems, define product requirements, and deliver improvements that make healthcare experiences easier to use.

We're looking for someone with hands-on technical experience, strong problem-solving skills, and an interest in building intuitive, reliable software for patients.

What You'll Do

• Support product development across Bask's patient portal, messaging, treatment status, refills, and renewals.
• Work with product managers to help define priorities and execute the roadmap for patient-facing experiences.
• Gather feedback from patients, customer-facing teams, and clinical operations to understand user needs.
• Help improve how patients access treatment information, track their treatment status, and manage ongoing care.
• Assist in developing intuitive workflows for patient messaging, refill requests, and treatment renewals.
• Translate user feedback and business needs into clear product requirements, user stories, and acceptance criteria.
• Work with engineers and designers to understand technical constraints and evaluate potential solutions.
• Investigate patient-facing issues, reproduce bugs, and document findings for engineering teams.
• Identify opportunities to simplify confusing workflows and improve usability, accessibility, and reliability.
• Support product discovery, user research, usability testing, and feature prioritization.
• Collaborate with clinical and pharmacy teams to understand how patient-facing features connect with care and fulfillment workflows.
• Help define and monitor metrics such as patient portal adoption, feature usage, workflow completion, and patient satisfaction.
• Support quality assurance, feature testing, and product launches.
• Maintain product documentation and communicate progress on assigned initiatives.
• Take ownership of smaller product improvements from planning through launch and iteration.
• Use patient feedback and product data to evaluate whether improvements are working.