Junior Product Manager, Intakes & Conversion

About Bask Health

Bask Health provides a full-service SaaS platform that enables doctors, entrepreneurs, and healthcare businesses to build, manage, and grow direct-to-consumer telehealth businesses.

We're an entrepreneurial, product-focused team that values ownership, speed, and exceptional execution. We work in small teams, tackle complex problems, and expect everyone to take an active role in building and improving our products.

About the Role

We're looking for a Junior Product Manager, Intakes & Conversion to help improve how patients move through intake questionnaires, eligibility screening, and checkout across Bask Health's telehealth platform.

You'll work closely with product managers, engineers, designers, and clinical operations teams to identify friction in the patient journey and help build experiences that are clear, reliable, and easy to complete.

This role combines technical product management with user experience and conversion optimization. You'll help investigate where patients abandon questionnaires, understand why certain steps create confusion, and support improvements that make the journey from initial intake to completed checkout more effective.

You'll gain hands-on experience with product discovery, technical requirements, testing, analytics, and feature launches while taking ownership of smaller product improvements.

We're looking for someone with practical coding experience, strong analytical skills, and an interest in building software that solves real problems.

What You'll Do

• Support product development across Bask's patient intake questionnaires, eligibility workflows, and checkout experiences.
• Help identify friction and abandonment points throughout the patient intake and purchase journey.
• Work with product managers to define priorities and deliver improvements to intake and conversion workflows.
• Gather feedback from patients, merchants, customer-facing teams, and clinical operations to understand recurring problems.
• Help improve questionnaire navigation, conditional questions, form validation, and the clarity of patient instructions.
• Support improvements to eligibility screening and treatment selection experiences while maintaining required clinical safeguards.
• Assist with optimizing checkout steps, payment-related messaging, and the transition from intake to purchase.
• Translate user problems and business needs into clear product requirements, user stories, and acceptance criteria.
• Collaborate with engineers and designers to evaluate technical solutions and implementation tradeoffs.
• Investigate questionnaire and checkout issues, reproduce bugs, and document findings.
• Support product experiments and A/B testing to evaluate changes to forms, messaging, and user flows.
• Help analyze funnel metrics, step completion rates, abandonment rates, and checkout conversion.
• Work with clinical and compliance stakeholders to ensure proposed improvements preserve necessary patient information and eligibility requirements.
• Support usability testing across browsers, devices, and different patient scenarios.
• Assist with quality assurance, feature validation, and product launches.
• Research e-commerce checkout experiences, onboarding flows, and consumer applications to identify opportunities for improvement.
• Maintain product documentation, testing results, and project updates.
• Take ownership of smaller intake and conversion improvements from initial investigation through testing and release.