Digital Product Specialist

Inside the Role

The Aftermarket Digital Experience team is leading the industry through Excelerator, our cutting-edge eCommerce platform that delivers a seamless search, find, and buy experience, empowering customers to purchase parts, connectivity services, and extended coverage with ease.

As a Digital Product Specialist, you’ll help drive the continued evolution of Excelerator by translating business and customer needs into well-defined product requirements and supporting enhancements from concept through delivery. You’ll partner across business and technical teams to prioritize opportunities and ensure development efforts align with product strategy and business objectives.

Throughout the product lifecycle, you’ll monitor progress, track key milestones, and help identify potential risks or roadblocks. You’ll also lead testing activities, including sprint validation and User Acceptance Testing (UAT), to ensure each release meets quality standards and delivers seamless user experience.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a starting salary range of $78,000 to $100,000 USD 

Pay offered dependent on knowledge, skills, and experience​ 

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Benefits include 401k company contribution with company match up to 8% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans. 

What You Drive at DTNA

• Contribute to the planning and execution of product enhancements, supporting initiatives from initial concept through successful release.

• Translate business requirements into well-defined user stories and acceptance criteria that guide development.
• Maintain accurate and up-to-date product documentation using tools such as Jira and Confluence to ensure transparency and alignment.
• Collaborate with cross-functional teams, including design, engineering, and business stakeholders to support sprint planning, backlog refinement, and testing activities.
• Assist in managing the product backlog, helping to prioritize features based on business impact, customer value, and technical feasibility.
• Support quality assurance and User Acceptance Testing (UAT) to validate functionality and ensure high-quality product releases.
• Evaluate current workflows and recommend enhancements to improve efficiency, collaboration, and product delivery timelines.
• Assist in preparing release notes, training materials, and internal communications to ensure smooth rollout of new features and updates.
• Maintain regular communication with internal stakeholders, dealers, and customers to gather insights and ensure product enhancements meet evolving needs.

Knowledge You Should Bring

• Bachelor’s degree in Business, Information Technology, Computer Science, or a related field.
• 2–5 years of experience in digital product management, business analysis, or digital operations.
• Strong written and verbal communication skills, with the ability to clearly articulate requirements, collaborate across teams, and present updates to stakeholders.
• Working knowledge of Agile, Scrum, and Lean frameworks, including sprint planning, backlog refinement, etc.
• Familiar with Jira and Confluence for tracking development and managing product requirement workflows.
• Detail-oriented, with proven ability to manage competing priorities, maintain organized documentation, and uphold quality standards throughout the product lifecycle.
• Demonstrated problem-solving skills, with the ability to troubleshoot issues, resolve blockers, and adapt quickly to changing priorities in a fast-paced environment.

Exceptional Candidates Might Have

• Professional certifications such as Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager, or similar professional credentials.
• Experience in commercial vehicle OEM’s and dealer network, with hands-on experience navigating cross-functional operations and stakeholder dynamics.
• Strong knowledge of dealer management systems, such as Procede and CDK, as well as eCommerce platforms such as SAP Commerce Cloud (Hybris) and Salesforce Commerce Cloud.
• Familiarity with UX/UI principles, customer journey mapping, and usability testing.

#LI-CF1

#LI-HYBRID

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Fort Mill, SC US, Portland, OR US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.