Customer Service Representative

Description

A Customer Service Representative supports customers by answering questions, preparing quotes, processing orders, and providing solutions to meet customer needs. This role works closely with customers and internal teams to deliver excellent service, build strong relationships, and help ensure a positive customer experience.

Key Responsibilities/Essential Duties

• Serve as a primary point of contact for customers by phone, email, and in person, providing prompt and professional assistance.
• Welcome and assist walk-in customers, helping identify and address their needs.
• Process customer orders accurately and ensure all required information is entered into company systems.
• Prepare customer quotes and provide product information to support purchasing decisions.
• Resolve customer concerns, questions, and service issues in a timely and professional manner.
• Maintain accurate customer records, including orders, inquiries, and service interactions.
• Follow up with customers to ensure satisfaction and strengthen ongoing business relationships.
• Coordinate with internal teams to ensure orders, requests, and customer needs are addressed efficiently.
• Support branch administrative functions, including recordkeeping, billing, and general office activities.
• Calculate pricing and process customer payments accurately.
• Provide catalogs, product literature, samples, and other requested information to customers.
• Assist with inventory, shipping, and receiving activities as needed to support branch operations.
• Identify potential customer opportunities and refer them to the appropriate team member when additional support is needed.
• Maintain a clean, organized, and customer-focused work environment.
• Perform other duties as assigned.

Required Skills/Abilities

• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Strong organizational skills with attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic math skills with the ability to accurately calculate pricing and quantities.
• Proficiency with computers and common business software applications.
• Strong problem-solving skills and the ability to resolve customer concerns effectively.
• Ability to work independently and collaborate as part of a team.
• Professional phone etiquette and a positive, customer-focused attitude.
• Dependable, self-motivated, and committed to delivering excellent service.

Requirements

Physical Requirements:

• Wear personal protective equipment (PPE) in designated operations and production areas as directed
• Prolonged periods of sitting while working at a desk and using a computer.
• Ability to lift and move items weighing up to 25 pounds on an occasional basis.
• Ability to communicate effectively by speaking, hearing, and interacting with customers, coworkers, and vendors in person, by phone, and through virtual meetings.
• Employees may occasionally work in extreme heat and cold temperatures in warehouse settings with dirt and dust and a moderate to loud noise level.

Education and Experience:

• High school diploma or equivalent required.
• Associate degree preferred.
• 1-2 years of customer service experience preferred.
• Experience in construction, oil and gas, mining, aerospace, heavy industrial, or maritime industries preferred.

Compensation and Benefits:

• Pay Range: $23.00 - $25.00 per hour
• Monthly Profit-Sharing Opportunity
• Uniforms Provided
• Steel Toe Boot Allowance
• Vacation and Sick Leave
• 9 Holidays and 1 Floating Holiday
• 401k with 401k Match
• Medical, Dental, Vision, Life, Voluntary Life, Long and Short-Term Disability, Hospitalization, Critical Illness, Accident and Pet Insurance

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

E-Verify

The Company is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The Company utilizes E-Verify.