Product Manager - Product and Lifecycle Lending

About the Role

As our Product Manager – Product and Lifecycle Lending, you’ll help shape the capability, performance and ongoing evolution of BOQ Group’s Home Loan portfolio across our Retail brands.

Working closely with the Senior Manager, Product and Lifecycle Lending, you’ll contribute to product, retention and customer experience priorities that support sustainable portfolio performance, stronger customer outcomes and disciplined risk management. You’ll work across the full customer lifecycle, helping to simplify and optimise products, servicing journeys, processes and operational settings.

Drawing on portfolio analytics, customer insights, market trends, competitor activity, complaints data and frontline feedback, you’ll identify emerging issues and opportunities for improvement. You’ll translate these insights into practical recommendations and support the delivery of product, lifecycle and simplification initiatives from analysis and requirements definition through to implementation, readiness and benefits tracking.

Collaboration will be central to your success. You’ll partner across Distribution, Broker, Digital, Operations, Technology, Credit, Risk, Legal, Compliance, Marketing, Finance and Treasury to develop solutions that are customer-centred, commercially sound, compliant and operationally achievable.

You’ll also support product governance and regulatory change, prepare clear recommendations and decision papers for senior stakeholders, and provide informal leadership across allocated initiatives by sharing knowledge, coordinating workstreams and keeping delivery focused.

About You

You bring product management experience, ideally gained within home lending, retail banking, financial services or another regulated environment. You may have worked across product management, lifecycle management, portfolio performance, product governance, customer outcomes or customer experience initiatives and are ready to broaden your impact across a multi-brand lending portfolio.

Commercially minded and analytical, you can turn portfolio performance, customer behaviour, market insights and risk themes into clear recommendations and practical action.

An understanding of Home Loan products, customer journeys and servicing environments across digital and legacy platforms would be valuable, along with experience contributing to product, process or customer journey improvements.

You’re a confident relationship builder who can navigate a complex environment, bring diverse stakeholders together and constructively manage competing priorities, dependencies and risks.

Your communication skills allow you to translate detailed information into compelling product documentation, governance papers, portfolio insights and presentations for a range of audiences.

Most importantly, you’re curious, accountable and comfortable taking ownership. You bring sound judgement, strong attention to detail and the ability to keep work moving across multiple priorities while maintaining a clear focus on customers, commercial outcomes and responsible risk management.

Tertiary qualifications in business, finance, commerce, economics or a related discipline will be well regarded.

About us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement - Balance your work and personal life with ease.

• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.

• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.

• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.

• Purchase additional annual leave - Need more time off? You can buy extra leave days.

• Discounted private health insurance plan - Take care of your health with our special rates.

• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family

• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.

• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How to apply

To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.