Senior Desktop Support Specialist, Texas McCombs

Job Posting Title:

Senior Desktop Support Specialist, Texas McCombs

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Hiring Department:

Red McCombs School of Business

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt from FLSA

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Texas McCombs is a top business school at the center of one of the most innovative cities in the U.S. The McCombs community champions hands-on experiences alongside the ground-breaking research and thought leadership of a world-class faculty. The collaborative spirit and enterprising drive of the Longhorn alumni network, one of the largest university networks in the world, is embedded in our culture, making us human-centered and future-focused in all our endeavors. We are shaping those who will shape tomorrow, and solving challenging problems while remaining committed to creating a community that is dynamic, supportive, and challenging. What starts here really does change the world.

To learn more about the McCombs School of Business, please visit https://www.mccombs.utexas.edu/

Purpose

As a member of the McCombs Technology Solutions team, the Senior Desktop Support Specialist will provide system-level administration and support for the workstation fleet, networking, and security at the McCombs School of Business.

Responsibilities

• Provide in-person user support and hardware troubleshooting for Windows, macOS and related software.
• Administer the Computer Lifecycle Management Program.
• Implement and enforce information security and industry best practices for end-user devices and peripherals.
• Provide basic network management and troubleshooting in coordination with the campus-level network support team.
• Assist with inventory management and the performance of annual equipment inventory.
• Document processes clearly and concisely, ensuring they are audience focused. Maintain and update accurate information across several systems, including knowledge base, ticketing system, and inventory records.
• Collaborate effectively with team members on various projects and departmental initiatives.
• Offer customer application consulting, evaluation, and recommendations.
• Assist with the management of the Service Desk as needed.

Other related functions as assigned. 

Required Qualifications

• Professional experience in business/enterprise fleet management of Windows OS in a centrally managed environment, including using common tools such as SCCM/MECM, Intune, Active Directory, and Group Policy.
• Familiarity with commonly used concepts, practices, procedures, and tools for supporting and maintaining macOS.
• Knowledge of ITSM and ITIL concepts and practices.
• Process-oriented with excellent documentation skills. Ability to create and maintain technical and operational documentation.
• Core understanding of information security best practices and networking fundamentals.
• Ability to work independently with minimal supervision and as part of a team.
• Excellent communication and customer service skills, with the ability to work independently with accuracy and attention to detail. Strong decision-making, problem-solving, and critical thinking skills.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Bachelor’s degree in a relevant field and three years of relevant experience.
• Relevant certifications and/or professional development education.
• Tier 2 and 3 desktop support experience.
• Experience managing a computer lab environment.
• Understanding of PowerShell scripting fundamentals.
• Ability to manage multiple tasks and projects with tight deadlines.
• Experience with specific tools, including MECM, Jamf, Code42, ServiceNow, OneDrive/SharePoint/Office 365, Box, VBox/VMware Fusion, and Parallels

Salary Range

• $60,000 - $65,000 depending on qualifications.

Working Conditions

• Repetitive use of a keyboard at a workstation
• Prolonged screen time
• Use of manual dexterity.
• Lifting, moving, installing, and transporting equipment.
• Climbing stairs.
• Work shift: Monday - Friday, 8am–5pm

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.