Desktop Support Specialist - Senior

Overview

DecisionPoint seeks a Desktop Support Specialist - Senior to provide advanced onsite desktop, executive, and mission IT support for SDDC G6. This position supports senior-level users, HQ SDDC staff, and operational mission requirements across NIPR and SIPR environments. 

The Desktop Support Specialist Senior will perform advanced troubleshooting, workstation configuration, executive support, endpoint readiness checks, peripheral support, and coordination with other technical support functions. 

This position is located at HQ SDDC, Scott Air Force Base, Illinois. 

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

Duties & Responsibilities

The Senior Desktop Support Specialist will: 

• Provide senior-level desktop and endpoint support for HQ SDDC users.  

• Configure, support, and troubleshoot desktops, laptops, email, printers, portable electronic devices, desktop VTC equipment, and peripherals.  

• Support senior leader and VIP users, including pre-travel device checks and rapid-response issue resolution.  

• Coordinate communications and computer support requirements across C4 support functions.  

• Troubleshoot hardware, software, user access, network connectivity, and endpoint performance issues.  

• Support workstation imaging, deployment, refresh, and replacement activities.  

• Provide escalation support to intermediate help desk and desktop technicians.  

• Monitor and report planned, unplanned, and potential outages affecting end users.  

• Support STIG, patching, vulnerability remediation, documentation, and baseline compliance activities.  

• Create and maintain SOPs, troubleshooting guides, and knowledge articles.  

• Provide on-call support as required for mission-critical senior leader or operational support needs.  

Qualifications

Clearance Requirement: 

• Must hold an active Secret clearance. 

• Must be eligible to obtain and maintain required Common Access Card (CAC), facility access, system access, and Government network access. 

Education: 

• High School Diploma required.
• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related discipline preferred.  

Experience: 

• Minimum 8 years of experience providing desktop, endpoint, help desk, or enterprise IT support.  

• Experience supporting senior executives, military leaders, or VIP customers preferred.  

• Experience supporting DoD or federal IT environments, including NIPR/SIPR and CAC-enabled systems.  

• Experience with Windows endpoint administration, workstation imaging, patching, and peripheral troubleshooting.  

Technical Knowledge: 

• Advanced knowledge of desktop support, endpoint lifecycle management, baseline configuration, and user device troubleshooting.  

• Familiarity with DoD cybersecurity practices, STIGs, IAVA/IAVM compliance, and patch management.  

• Ability to coordinate across help desk, network, systems, cybersecurity, and AV/VTC support teams.  

Certifications (Preferred): 

• DoD 8140 / 8570 certification as required by final labor category mapping.  

• CompTIA Security+, A+, Network+, Microsoft, ITIL Foundation, or HDI certification preferred.  

Skills: 

• Strong executive presence and customer service discipline.  

• Ability to resolve high-visibility issues under time pressure.  

• Strong written documentation and verbal communication skills.  

• Ability to mentor junior support personnel and coordinate escalations. 

Our Equal Employment Opportunity Policy

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.