Service Engineer

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. 

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Key Responsibilities:

• Responsible for providing timely and quality technical support for Yokogawa CVP system (DCS, SIS, PRM & FF etc)
• On-Site commissioning and start-up Support and On-site Emergency (24X7), as per assignment.
• Call handling, troubleshooting, investigation, analysis, testing and resolution of troubles/ nonconformities reported from customer sites.
• Participate in add-on / expansion service projects during Engineering phase, Factory Acceptance Test (FAT), Site Acceptance Test (SAT) and commissioning phases as required.
• Preventive and corrective maintenance of the Yokogawa’s portfolio of products.
• Hardware and software modification and upgrades
• System modifications and additions, both on-line and off-line.
• Ensure customer satisfaction, process up-time and system performance.
• Provide special / custom training to customers upon request
• Actively participate in Yokogawa’s TSD/RSD growth plans and identify opportunities to provide additional services in the installed base
• Depending on business requirement, role can be on-shore or off-shore, short duration or long duration (e.g. resident site support engineer)

Qualification and Experience:

• Minimum Degree in Instrumentation & Control / Electronics Engineering.
• Minimum 5 to 8 years’ experience of maintenance of Yokogawa DCS (CS3000 or Centum VP), Safety System (Prosafe RS), Asset Management System (PRM) preferred.
• Experience working in Foundation Fieldbus (FF), Modbus and Profibus communication, OPC.
• Experience working with OEM will be added advantage.
• Expert in troubleshooting, predictive and preventative maintenance Yokogawa systems.
• Extensive site start-up and commissioning experience.
• Experience on Oil/ Gas/ Petrochemical/Material/Power plants
• The vast majority of the position’s time will be spent working in the customer’s facility.
• This position includes travelling through out KSA
• Team Player & good customer handling capabilities.
• Knowledge of English Writing / Speaking and reading. Additional knowledge of Arabic speaking would be advantage.

Competencies & Skills:

• Sound knowledge on Yokogawa Control system (DCS) & Safety system (ESD) engg. and online Maintenance.
• Knowledge of Foundation Fieldbus, Modbus, Profibus OPC & Network design.
• Knowledge of safety standards, guidelines and FSM concepts. TUV certification preferred.
• Strong troubleshooting and diagnostic skills. Resolving complaints/ problem solving skills.
• Expert knowledge of various control techniques (regular, advanced, optimization, networks).
• Very good at with communication (good written and verbal skills). Passion for customer support.
• Should be self-initiator to learn new things and creative in problem solving approach.
• Follow strict disciple and work with responsibility and safety-first attitude.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture.  We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status.  We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances.  Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process!