Quality Management Systems Program Manager

Description

A2LA is a non-profit, public service membership organization offering compliance and accreditation services to organizations all over the world. A2LA is dedicated to formally recognizing testing, calibration and other laboratories and related organizations for their quality and technical competency with a variety of international standards (ISO/IEC 17025, ISO/IEC 17020, etc.), federal requirements (FDA, GLP, FCC, etc.), state (cannabis, etc.), and local requirements (water testing, etc.).

Whether it is the clean air that you breathe, the water you drink, or the vehicle you drive, A2LA helps make the world a better, safer place by working to ensure that organizations are releasing products and services that are meeting testing and quality standards. Detailed information about our services can be found on our website at https://www.a2la.org/about.

The Role

A2LA is seeking a committed professional to assist in the day-to-day accreditation operations for the Quality Management Systems program. The responsibility of the Program Manager will be to monitor processes, procedures, and applicable standards concerning the Quality Management Systems program. This position serves to ensure the quality and competency of all conformity assessment bodies (CABs) under the program.

About You

You are a technically focused individual with strong multitasking skills. You have proven excellent communication skills and interpersonal skills. You can manage your time effectively and adapt to changing priorities. You are a self-motivated individual who is dedicated to the success of the program.

Responsibilities

• Oversee the creation of, and the accreditation process(es) of CABs for ISO/IEC 17021-1.
• Serve as a main point of contact in certification for all routine and non-routine inquiries.
• Perform assessor over-sites in the Certification area.
• Proactively manage all aspects of the assigned accreditation program, such as ensuring that program documents and forms are current, and relevant association website sections are current.
• Represent and participate in relevant industry groups as an accreditation expert.
• Act as a liaison for external regulators and other organizations associated with the assigned program.
• Develop and implement new growth strategy for the Certification program.
• Train staff and prospective assessors to the ISO/IEC 17021-1 standard.
• Collaborate with shared services to develop, maintain, and implement business plans targeting Certification program growth.
• Responsible for revision and/or development of external documents for international involvement of specific Certification conformity activities related to ISO/IEC 17021-1 and applicable subscopes.

A2LA may provide exceptions to educational requirements for veterans who demonstrate the ability to perform the duties listed in this job posting.

Requirements

A successful candidate for this position typically meets the following criteria:

• Minimum of Bachelor's degree in a scientific field of study.
• 10 years of certification technical experience (e.g. ISO 9001, ISO 14001, ISO 45001, ISO/IEC 27001, ISO 2200, etc).
• An understanding and implementation of relevant conformity assessment standards (e.g., IAF MD documents).
• Experience with International Organization for Standardization (ISO) and Standards Developing Organizations (SDOs).
• Experience with assessing (or auditing) including principles, techniques, and application of requirements.
• Experience in program development.
• Evidence of strong internal/external customer service orientation.
• Proven leadership skills.
• Advanced computer proficiency (Word, Excel, Outlook, etc.).
• Some travel will be required.

Benefits and Compensation

The salary for this position is commensurate with experience. The wage range is $75,000-100,000 annually. In addition, A2LA offers a robust 403(b) retirement plan and benefits package including medical, dental, vision, HSA, FSA (medical and dependent), life insurance, short- and long-term disability, employee assistance program (EAP), AFLAC, tuition reimbursement and other pre-taxed benefits, paid-time off, 10 paid government holidays, 1 floating holiday, training and development, career advancement opportunities and much more!

Working Environment & Physical Requirements

The physical demands and work environment described here reflect those of a person, in this position, will typically encounter.

• Physical Demands: While performing the duties of this job, the employee is required to walk; sit for long hours, use fingers for typing; talk and hear. Specific vision abilities required by the job include close vision for reviewing documents on the computer or in hardcopy state.
• Work Environment: Work is typically performed in an office setting. Hours are flexible, but they should normally encompass at least the core hours of 9:00 AM to 3:00 PM, total at least forty (40) hours for each work week, and suit the needs of various customers, where appropriate.

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A2LA is an equal opportunity employer. A2LA does not discriminate in employment based upon race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service, or any other federally protected classification.