Manager, Quality Assurance - General Merchandise

Position Summary...

What you'll do...

Role summary:
The Manager, Quality Assurance leads the development and execution of quality assurance programs to enhance customer and operational excellence. This role involves analyzing performance data, identifying improvement opportunities, and collaborating with stakeholders to deliver on right first time quality. The position requires overseeing quality audits, partnering with product development and design, and ensuring compliance with company standards. By fostering continuous improvement and driving accountability, the manager supports business objectives while promoting a culture of integrity, respect, and high performance. This role is critical in advocating for the customer on quality allowing us to build trust and advancing organizational goals.  
About the team:
The Quality Assurance team is dedicated to upholding customer trust by delivering consistent, high-quality products and services. This team addresses complex quality challenges through collaboration and continuous improvement efforts. Emphasizing critical to quality attributes, risk analysis, and upfront quality in development, the team drives accountability, clear communication, and leadership to implement corrective and preventive actions. Utilizing data and industry best practices, members align processes with business objectives and support ongoing development to ensure excellence in manufacturing and product integrity. Their commitment fosters a culture of precision and reliability across all quality assurance initiatives.
What you'll do:

• Manage quality assurance programs by conducting audits, analyzing key performance indicators, and delivering actionable feedback to improve customer service levels.
• Identify and implement process improvements and industry best practices to enhance quality assurance and customer satisfaction.
• Collaborate with stakeholders to develop right first-time quality products, and corrective action initiatives when necessary.
• Lead root cause analysis and risk assessments to address service gaps and support continuous improvement in product development.
• Fostering teamwork, accountability and promoting a culture of learning and high performance.
• Ensure compliance with company policies and ethical standards while driving operational excellence.

What you'll bring:

• Proven experience in quality assurance management, including conducting quality audits and delivering actionable feedback to improve service quality.
• Expertise in analyzing key performance indicators (KPIs) and quality data to identify improvement opportunities.
• Proficiency in root cause analysis, corrective and preventive actions (CAPA), and risk analysis to enhance quality processes.
• Knowledge of quality management systems, standard operating procedures, and continuous improvement methodologies.
• Excellent communication and collaboration skills to engage stakeholders and drive product enhancements.
• Commitment to upholding ethical standards and compliance with company policies.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business, Communications, Education, Engineering, or related field and 2 years’ experience in training, quality, product development, or related area OR 4 years’ experience in training, quality, product development, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Customer Service, Human Resources, Sales, Training and Development, Training and Facilitation

Masters: Business Administration

Primary Location...

1700 Se 5th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.