Chief Product Officer

Summary

Belong Health is hiring a Chief Product Officer to own the company product portfolio and lead its AI and technology development. The role covers both halves of that work: the core health plan systems and platforms Belong has already built and operates for its partners, and the new set of AI capabilities, including agentic systems, that will extend those platforms and change how the work gets done.

The Chief Product Officer sets product strategy, owns the roadmap, and works alongside engineering, clinical, operations, and compliance leaders to ship software that runs real Medicare Advantage business. Belong Health partners with regional health plans to launch and scale Medicare Advantage Special Needs Plans, including Dual Eligible (D-SNP) and Chronic Condition (C-SNP) plans, and is venture backed and fully distributed across the United States. With roughly 85 people in the company, this is a hands-on job: the person in it will write specifications, sit in partner meetings, and build a small senior team rather than manage a large organization.

Essential job duties and responsibilities

• Own the product vision for the Belong platform and turn it into a roadmap with clear sequencing, staffing, and delivery dates.
• Decide where AI changes how the platform works and where it does not, and defend those decisions with evidence rather than enthusiasm.
• Make build, buy, and partner calls, including decisions about core administrative processing systems and other vendor platforms.
• Bring a point of view on how Belong packages and prices its platform for health plan partners.
• Lead the design and delivery of AI capabilities, including agentic systems, across care management, member and provider engagement, utilization management, claims and encounter workflows, and back office operations.
• Set the standards for model selection, evaluation, monitoring, and human oversight. Every AI capability needs a measurable quality bar before it touches regulated or member-facing work.
• Work with security and compliance on data governance for protected health information used in AI systems, including vendor review, business associate agreements, and audit trails.
• Track the outside market closely enough to know what Belong should build, what it should buy, and what it should wait on.
• Own the existing health plan systems: enrollment, care management, member and provider engagement, quality and Star Ratings reporting, risk adjustment support, and partner analytics.
• Keep the platform current with CMS requirements and with Model of Care obligations, working with compliance and clinical leadership.
• Lower the cost to serve each member while holding or improving service levels and audit performance.
• Run planning, prioritization, and release management across product and engineering.
• Set and report product metrics, including adoption, cycle time, defect rates, cost to serve, and partner satisfaction.
• Manage vendor and platform relationships, including contract scope, service levels, and escalation.
• Serve as the product voice in prospective partner diligence, finalist presentations, and contracting.
• Translate partner requirements into roadmap decisions without letting the platform fragment into one-off builds.
• Support board reporting and fundraising with a clear account of what the technology does, what it costs, and what it returns.

Supervisory responsibilities

• Direct reports include product management, design, and technical leads.
• Hire, coach, and retain product managers, designers, and technical leads. Build a small senior team that produces a large amount of work.
• Partner with clinical, operations, actuarial, finance, and compliance leaders on shared goals and shared accountability.
• Contribute to company strategy as a member of the senior leadership team.

Required professional experience and qualifications

• Twelve or more years in product management or product engineering leadership, including five or more years leading a product function at the vice president level or above.
• Direct experience building software for health plans or risk-bearing provider organizations. Medicare Advantage experience is required.
• Ownership of an enterprise platform through at least one full build and scale cycle, from concept to production use by paying customers.
• Hands-on experience delivering machine learning or AI features to production, including at least one agentic or large language model based system operating in a regulated environment.
• Working knowledge of the CMS requirements that shape plan operations: enrollment, encounter and claims data, Star Ratings, risk adjustment, appeals and grievances, and Model of Care.
• Experience with HIPAA and protected health information handling, vendor security review, and audit readiness.
• Record of shipping with a small team and a constrained budget.

Preferred professional experience and qualifications

• Experience at a Series B through Series D company, including work through a period of financial constraint or restructuring.
• Special Needs Plan experience, particularly D-SNP or C-SNP product design and operations.
• Familiarity with core administrative processing systems.
• Experience selling to or serving regional Blue Cross Blue Shield plans or provider-sponsored health plans.
• Comfortable with ambiguity and willing to make decisions before the data is complete.
• Direct in communication. Raises problems early and in writing.
• Credible with clinicians, actuaries, and engineers in the same meeting.
• Motivated by the outcome for members who are dually eligible or living with chronic conditions.

Education, training, license and certification

• Bachelor’s degree or equivalent professional experience.
• Advanced degree in a technical, clinical, or business field preferred.

Work environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• This is a remote position based anywhere in the United States, with work performed primarily at a computer workstation.
• The noise level in the work environment is usually quiet.

Travel

• Travel of up to 30 percent is expected for partner meetings, company gatherings, and industry conferences.

Equal Employment Opportunity

• Belong Health is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.

Salary Rage

$260,000-$300,000