Associate - Specialist Client Services

Specialist, Client Services
The Client Services, Specialist provides advice and services to retirement clients. Working independently under limited supervision, this job is responsible for reviewing reports and analysis related to the investment and management of capital on behalf of clients and/or the organization itself. This includes related positions found within advisory firms, hedge funds, private equity firms, banks, insurance companies, real estate firms, and asset consultants.

Key Responsibilities and Duties

• Evaluates fund performance data and resolves administrative problems.
• Researches analytics data and follows up with other functional departments to answer ad-hoc retirement client queries on a wide variety of investment, operational, compliance and regulatory topics.
• Oversees the implementation of support strategies to best serve existing clients.
• Audits weekly, monthly and quarterly valuation reports delivered to clients.
• Authorizes that all individual trades and accounts have been reviewed and verified.
• Works closely on escalated cases to maintain solid relationships with retirement clients.
• Coaches and mentors the work of lower level retirement professionals.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 3+ Years Required; 5+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
7IC

Job Description: The Senior Trust Operations Analyst contributes to the implementation and maintenance of operational controls for trust activities. Under minimal supervision, this job utilizes knowledge and understanding of trust laws and regulations with a focus on transactional reviews, account and asset reconciliations, record keeping and tax and portfolio accounting functions.

Key Responsibilities and Duties

• Reviews the set-up, implementation and administration of trusts and estates regarding their operational tasks and duties.
• Develops account and asset reconciliations and focuses on transactional reviews to ensure there is an overall alignment within the processes.
• Prepares tax procedures and recommends processes enhancements for high-net-worth clients with complicated and unique tax law changes at the federal and state levels.
• Interprets operational trust documents or agreements to ensure accurate reporting and compliance of organizational practices and procedures.
• Review operational controls, ensuring needs are met and fulfilled.
• Understands and reviews the input and maintenance of data in accounting systems and report generation, while coordinating the processing of dividends and disbursements.
• Identifies operational internal issues that could impact or affect reporting, recommends solutions to mitigate identified concerns and contributes to the resolution process.

Educational Requirements: Bachelor’s degree in finance, Accounting, Business, or related field.

Work Experience:

• 10-12 years of trust administration or fiduciary services experience
• Knowledge of trust taxation and accounting principles
• Proficiency in trust administration systems and advanced Excel
• Excellent analytical skills and attention to detail

Preferred

• Experience with trust administration platforms (SEI, Fiserv)
• Process improvement experience (Lean, Six Sigma)

Related Skills

Adaptability, Communication, Continuous Improvement Mindset, Customer Engagement, Data Analysis, Data-Based Decision Making, Detail-Oriented, Financial Risk Management, Relationship Management, Technology Systems, TIAA Products/Services Acumen, Transaction Processing

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

 
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: [email protected]

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