Delivery Lead Manager

Skill required: Tech for Operations - Program Project Management
Designation: Delivery Lead Manager
Qualifications:Graduate - Diploma in Any Discipline
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Operations Account technology Lead (OATL) acts as the single point of contact for the BPS account for technology related scope & drive tech transformation. They are accountable for ensuring high-quality, issue free Technology delivery. The OATL is also responsible for helping to expand the technology footprint on the account, working with the BPS Lead to identify opportunities and proactively up-sell and cross-sell Technology services to increase efficiency. Also perform client facing role as far as the deal is concerned on all questions/issues related to technology. The OATL is also expected to position him/herself as a Technology expert with the BPO account, presenting the BPS Technology offerings/latest thinking to the Account Lead, and to bring the relevant TGP experts to the account as need be to drive automation. The Tech for Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solution. Tech for Operations involves using technology to improve and streamline business operations. This role includes implementing software solutions automating processes and managing IT systems that supports operational activities. it also involves analyzing data to optimize performance and ensure efficiency. the goal is to enhance productivity and operational effectiveness through the effectiveness use of technology. Major sub deals include AHO (Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation. Relationships & Collaboration: Client Account Lead, TGP Technology Account Lead, BPS Account Lead, TGPforBPO Factory leadership. BPS Client Technical experience: Program, Project and service management (PPSM), Delivery excellence. Domain Knowledge (=1) – F&A, HR, Procurement, Marketing, Supply Chain, Sales et al. Technology Expertise (=1) – Infrastructure Management (Network & Voice Technology) , Automation (RPA technologies), OCR/Workflow Technologies, Analytics, Cloud computing, Operations business process excellence, Block Chain technologies, ServiceNow etc..
What are we looking for? •Negotiation skills •Risk management •Process-Orientation •Problem-solving skills •Results orientation •program/Transformation Management experience •Automation, GenAI, Agentic AI or RPA •Ability to drive productivity and technology- led efficiencies across client accounts
Roles and Responsibilities: •Single point of contact for the BPS account lead for all technology work and offerings. •Oversight for all technology delivery at a client account related to BPO services. •Single point of contact for the escalation and resolution of technology delivery issues. •Bring TGP experts to the account to showcase our capabilities and/or ensure the right solutions for the client (Delivery center, offering, industry or Solution architects) •Develop the connections for integrated account delivery management at the client (TAL, CAL, BPO Account leads Etc). identifying the synergies and ensuring clear accountabilities and no duplication of responsibilities. •Work collaboratively with the BPS Account lead to identify and help efficiently originate new sales opportunities with our client senior executives across the C-suite - focusing not only on improving the way we run IT, But also on how IT can help enable their business •Responsible for efficiently driving TGP sales offering to extend the Technology footprint at the account (up-sell/ cross-sell) •Ensure a high-performing, highly engaged technology team at the account. •Sustain Accenture s culture and values, ensure these are visible to our people, set the tone at the top.

Graduate - Diploma in Any Discipline

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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