Senior Business Systems Analyst - Salesforce

As a Senior Business Systems Analyst supporting our Salesforce team, you’ll partner with business and technology teams to deliver Salesforce enhancements, automation, integrations, and process improvements across Sales, Agency Operations, Marketing, and other business functions. You’ll own requirements from discovery through delivery, helping ensure Salesforce solutions solve the right business problems and create measurable value.

What You'll Do

 

• Lead requirements gathering and translate business needs into user stories, process flows, functional requirements, and acceptance criteria.

• Partner with Salesforce developers, business stakeholders, QA, Operations, and Production Support to clarify requirements and deliver effective solutions.

• Analyze current Salesforce processes and identify opportunities for automation, simplification, and system optimization.

• Support solutions from initial discovery through testing, release, and post-production support.

• Participate in Agile ceremonies, including refinement, sprint planning, stand-ups, reviews, and retrospectives.

• Serve as a key liaison between business and technical teams, ensuring shared understanding of business needs, priorities, and expected outcomes.

• Support user acceptance testing, requirements traceability, defect resolution, and production releases.

• Communicate dependencies, risks, decisions, and progress clearly to stakeholders across technical and business teams.

• Support Salesforce enhancement initiatives that improve business processes and user experience.

• Drive process automation and system optimization efforts across Salesforce-supported functions.

• Assist with Salesforce integrations and strategic CRM roadmap initiatives across Agency Operations, Homefront, Marketing, and other business areas.

• Evaluate business needs and recommend practical Salesforce solutions that support operational efficiency and business growth.

 

What You Bring

• Bachelor's degree in Computer Science, Business, MIS, or a related field, or High School diploma and equivalent relevant work experience
• 5+ years of Business Systems Analysis experience, including hands-on ownership of requirements and solution delivery.
• 3+ years of Salesforce experience supporting enhancements, implementations, integrations, or business process improvements.
• 4+ years of experience in Property & Casualty insurance
• Strong experience with requirements gathering user stories, acceptance criteria, process mapping, stakeholder management, and Agile delivery.
• Strong analytical and problem-solving skills with the ability to translate business challenges into clear system requirements.
• Excellent written and verbal communication skills with the ability to partner effectively across business, development, QA, Operations, and support teams.
• A hands-on, ownership-oriented approach with the ability to independently investigate problems and stay engaged through delivery.
• Experience with Salesforce Sales Cloud and/or Service Cloud preferred.
• Salesforce certifications preferred.
• Proficiency with Microsoft 365 applications, including Teams, SharePoint, Word, Excel, PowerPoint, and Outlook
• Commitment to living Slide's Core Values