Specialist I, Digital Engagement

About Us

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

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Key Responsibilities

• Manage standard email and SMS communication queues, executing established processes accurately while meeting defined productivity, quality, and compliance standards.
• Research customer inquiries and provide timely, clear, and professional written responses aligned with company policies and regulatory requirements.
• Negotiate and document appropriate customer solutions through written communication channels while adhering to UDAAP, FDCPA, and applicable state and federal regulations.
• Identify required follow-up actions based on customer information and ensure completion in accordance with compliance guidelines.
• Maintain established performance expectations related to quality, efficiency, and accuracy.
• Follow a structured daily work plan and adapt to changing priorities as business needs evolve.
• Assist supervisors and managers with documenting and updating workflows and procedures as processes are refined or improved.
• Demonstrate professionalism, integrity, and sound judgment in all customer interactions.

Current Work Schedules:

• Monday-Thursday, 8:00am-5:00pm & Sunday's 8:30am-5:00pm-Off Friday's & Saturday's

• Monday-Friday, 12:00pm-9:00pm--Off Saturday's & Sunday's

Qualifications/Skills:

• 1–2 years of related experience, preferably in a call center, customer service, or collections environment.
• Strong written communication and interpersonal skills with the ability to convey information clearly and professionally.
• Effective problem-solving, negotiation, and conflict-resolution skills.
• High attention to detail with strong organizational and time-management abilities.
• Ability to work efficiently in a fast-paced, deadline-driven, and continuously changing environment.
• Demonstrated ability to follow defined processes and regulatory requirements.

What We Offer:

• Competitive Salary: Starting at $19.00-$21.00 per hour based on experience –
• Annual Bonus and merit increase based on annual performance review
• Eligible for Digital Specialist leveling promotions. Leveling promotion reviews are conducted by management biannually.
• Long term career growth – over 60% of all company openings are filled by internal promotion
• Comprehensive healthcare benefits which include wellness discounts, company provided Health Savings Account contributions of up to $1600, and free preventative drugs for chronic medical conditions.
• On-site clinic with nurse practitioner
• Supplemental benefits including (but not limited to): parental leave, infertility & adoption assistance, mental health support, free physical therapy resources, life insurance, and pet insurance.
• Safe Harbor 401k plan with company contributions up to 4.5%.
• Casual work environment
• On-site fitness center
• Company paid downtown parking worth up to $1000 annually
• Opportunities to give back to the community by participating in civic and charity events with colleagues.
• Employee Referral Bonus Program
• Dependent Scholarship Program
• Tuition reimbursement program of up to $5000 annually (some restrictions apply)
• Special awards, contests, and ad-hoc incentives
• Ability to work with phenomenal talent and friendly team of professionals

Preferred Qualifications:

• High School Diploma or GED required
• Experience in the credit or collections industry.
• Knowledge of state and federal compliance requirements, including FDCPA and RDCPA guidelines.
• Familiarity with digital customer engagement platforms, CRM systems, or queue-based workflows.

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.