E-Commerce Specialist -Japanese language is a plus

Job Title
E-Commerce Specialist

Department
E-Commerce / Marketing

Reports To
COO

Location
Irvine, CA  (on-site)

Employment Type
Full-time, Non-exempt (hourly)

Compensation
$23.00 per hour; overtime paid at 1.5x for hours over 8 per day or 40 per week, per California law

Position Summary

The E-Commerce Specialist supports and improves inside office operations, including accounting support. This role works closely with the management team to grow online sales by managing the e-commerce website and social media channels, creating marketing content, coordinating with vendors, analyzing business performance, and supporting inventory, purchasing, and shipping operations.

Key Responsibilities

Sales, Marketing & Merchandising

• Work closely with the management team on sales, marketing, merchandising, and purchasing plans, and brainstorm new strategies in line with Standard Operating Procedures to increase sales and better serve customers.

• Conduct market research and prepare comprehensive reports with recommendations for new products and sales and marketing ideas.

• Manage and control cost, inventory, merchandising, and the purchasing process for products.

E-Commerce & Social Media

• Manage and update the e-commerce website and SNS accounts, publishing photos, videos, item descriptions, inventory, and all other necessary information to maximize sales results.

• Design, build, edit, maintain, and refine the company's social media presence; actively engage with audiences on each platform to drive higher conversions.

• Create content and creative assets for social media accounts and other marketing efforts, including newsletters.

• Manage, coordinate, and collaborate with vendors on e-commerce website optimization, sales, marketing, and merchandising needs.

Reporting & Analysis

• Coordinate and prepare reports on business transactions and trends using numerical analysis.

Operations & Warehouse Support

• Prepare merchandise for shipping and complete shipping documents.

• Inspect incoming shipments upon arrival and participate in physical inventory counts as needed.

• Organize and clean the warehouse and merchandise rooms.

• Organize files and folders on the company server and online storage services.

• Perform other duties and special projects as assigned.

Qualifications

Required

• Experience managing e-commerce websites and social media accounts (e.g., Instagram, Facebook, YouTube, TikTok).

• Ability to create content and creative assets, including product photos, short videos, and newsletters.

• Strong numerical and analytical skills; ability to prepare reports on sales and business trends.

• Proficiency with Microsoft Office / Google Workspace and comfort with online storage and file organization.

• Strong communication, organization, and collaboration skills; ability to work with management and outside vendors.

• Ability to perform physical warehouse tasks, including inspecting shipments, packing merchandise, and participating in inventory counts.

Preferred

• Experience with e-commerce platforms (e.g., Shopify), SNS analytics tools, and basic photo/video editing software.

• Background in merchandising, purchasing, inventory control, or basic accounting.

• Familiarity with Japanese products and food culture; Japanese language ability is a plus.

Benefits

• Health and dental insurance effective the 1st of the month after 60 days of employment; Company pays 100% of the employee's standard medical premium and 50% of dental and vision.

• 401(k) with Company match up to 4% of payroll.

• Paid vacation: 9 days in year 1, 12 days in year 2, 15 days in year 3 and beyond (20-day cap), available after the 90-day introductory period.

• Paid sick leave in accordance with California law (SB 616), accruing from day one.

• 11 paid Company holidays per year plus a Birthday holiday.