Field Service Technician I - North East, Puerto Rico

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Title: Field Service Technician I  

Location: North East, Puerto Rico

Position Summary   

At NCR Atleos, our Field Services organization is on the front line of keeping commerce running for some of the world’s largest retailers and financial institutions. Our technicians are trusted partners to our customers, delivering reliable, high-quality service that keeps essential self-service technology operating around the clock.

We are looking for Field Service Technicians who are technically curious, mechanically inclined, and customer focused. Whether you already have field service experience or bring transferable technical skills, NCR Atleos provides the training, tools, and support needed to build a long-term career in a high-impact, customer-facing role.  

NCR Atleos’s Field Services Team creates value for our customers by delivering solutions that build long term relationships.  Acting as a first line response to our customers, you will communicate in an open, helpful, and engaging manner with the focus being finding the right solution.  You will organize, triage customer issues, and even handle some problems before they start.  No matter the situation, your formal training (provided through NCR Atleos) will allow you to provide customers what they need when they need it.

Our virtual and hands on classroom training enables fast learning and fosters an environment where you can stretch yourself and make an impact. NCR Atleos is committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our service operations have dedicated teachers, mentors and coaches who work across territories to share their knowledge to enhance each other’s growth.

NCR Atleos is dedicated to building a diverse community, one where employees feel a sense of belonging and teamwork, are valued for their contributions and the perspectives they bring. This role truly keeps commerce running across the globe and is an ambassador for the NCR Atleos Brand.

Key Areas of Responsibility   

• Provide installation, maintenance, and repair services for ATM equipment and other electromechanical equipment at multiple customer locations within an assigned territory or region.

• Take ownership of all customer issues and requirements that are identified or communicated and respond appropriately.

• Understand and fulfill customer Service Level Agreement (SLA) requirements and escalate issues when appropriate and/or according to established procedures.

• Represent NCR Atleos in a professional manner that reflects positively on the company's image and reputation.

• Verify that the customer site environment meets all requirements prior to installation or deployment. Install customer systems according to the approved installation plan.

• Perform customer installations, maintenance, and service calls promptly and effectively

• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory

• Perform scheduled maintenance, corrective repairs, and system overhauls

• Diagnose and resolve issues involving hardware, software, networking, and system configurations

• Manage network faults, system access, security settings, and remote connectivity

• Organize and triage customer issues, addressing problems proactively when possible

• Communicate with customers in an open, helpful, and professional manner focused on resolution

• Participate in virtual and hands-on training programs provided by NCR Atleos

• Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements

• Perform other related duties consistent with qualifications and business needs 

Basic Qualifications  

• Local candidate to the specific geographic area

• Previous experience is not required. Recent graduates, interns, or candidates with internship experience or experience maintaining industrial equipment or electronic systems may be considered

• At least 19 years of age

• Valid driver’s license and driving record that meets NCR Atleos fleet requirements

• PC skills, basic electronic skills, and operating system familiarity

• Certificate of good conduct / criminal background clearance

• Availability to travel

• Flexible schedule availability

• Ability to perform essential job functions without reasonable accommodation, including:

  • Prolonged travel with several hours of driving per day

  • Rotating and weekend shifts

  • Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance

  • Bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes

Preferred Qualifications  

• Familiarity with large servers, mainframe computers, and imaging software

• A+ Certification, CompTIA, or Network+ (N+) Certification

• One (1) or more years of related experience

• Bachelor's degree or technical degree in Electronics, Mechanical Engineering, Information Systems, or a related field

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice (Applicant Privacy Policy | NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.