Custodial Supervisor

Description

Job Summary:

The Custodial Supervisor is responsible for leading all aspects of custodial staff recruitment, onboarding, training, scheduling, and performance management while supporting the day-to-day operations of Hall of Fame Village facilities. Working collaboratively with departments throughout the organization, this position helps maintain facility cleanliness, safety, and operational readiness while supporting the organization's overall operational goals.

This role oversees custodial inventory and supply management, promotes consistent cleaning standards, and drives operational efficiency across assigned facilities. The ideal candidate is a proactive leader with strong organizational skills, attention to detail, and the ability to effectively communicate and collaborate with team members and stakeholders at all levels.

Essential Job Functions/Responsibilities:

• Provide superior guest service to visitors, guests, clients, vendors, and staff. 
• Supervision of assigned staff, assuming day-to-day responsibilities for personnel related matters.
• Supervise and coordinate campus-wide custodial operations to ensure facilities are consistently clean, safe, and well-maintained.
• Schedule and oversee third-party cleaning contractors and waste management services as needed.
• Develop, implement, and monitor daily, weekly, monthly, and annual cleaning schedules and preventive maintenance tasks.
• Conduct routine facility inspections and ensure cleanliness, sanitation, and appearance standards are consistently met.
• Respond appropriately to facility incidents, accidents, emergencies, and operational issues.
• Maintain compliance with all health, safety, and environmental regulations, including management of Safety Data Sheets (SDS).
• Monitor, manage, and maintain custodial supply inventories across all campus locations, including ordering and recordkeeping.
• Perform custodial duties as needed, including sweeping, mopping, dusting, sanitizing, and other cleaning activities.
• Maintain accurate inventory records and supply usage reports.
• Respond promptly to calls, emails, texts, work orders, and departmental requests.
• Report facility deficiencies, maintenance concerns, and safety hazards to appropriate personnel.
• Support special events and campus operations as needed.
• All other duties as assigned.

FULL-TIME/SALARY/EXEMPT 

Requirements

Required Knowledge, Skills, & Desired Qualifications:

• Minimum of High School Diploma or GED. 
• Minimum of 2+ years of Supervisory experience.
• Minimum of 5 years’ Custodial or Housekeeping experience.
• Must have experience with chemical SDS, large cleaning equipment, and third-party vendors. 
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Exceptional verbal and written communication skills. 
• Required to be able to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like, and respectful manner which focuses on generating a positive, enthusiastic, and cooperative environment.   
• Must have the ability to work a flexible schedule (nights, weekends & holidays as necessary) is required. 
• Must be a flexible and reliable team player, both within own department and entire organization.
• Ability to work independently while maintaining a high level of performance, working quickly without compromising quality.  
• Proven ability in Microsoft Office Suite.

Physical Requirements for Position: 

• The ability to lift up to 40-50 pounds regularly.  
• The ability to work in various Ohio weather conditions, inside and outside. 
• The ability to work with hot, cold, and hazardous equipment as well as operate phones, computers, copiers/scanners, and other office equipment.  
• The ability to move safely over uneven terrain, steps, or in construction zones.  
• The ability to see and respond to hazardous situations.  
• The ability to sit, stand, squat, bend, stoop, twist, walk, and complete repetitive hand and write motions for periods of time as required for the position. 
• Must be able to hear, see, and speak.  
• Ability to comprehend instructions and retain information.  
• Must have manual dexterity necessary to complete all job duties.  
• Must be available to work in Canton, Ohio. 

Benefits:

• Paid leave
• Medical Insurance
• Dental & Vision
• Life Insurance
• STD/LTD
• 401K
• Supplemental Insurance

ABOUT HALL OF FAME VILLAGE 

Hall of Fame Village is a multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame’s campus in Canton, Ohio. The Village features over 100 acres of immersive experiences to dine, shop, and be entertained and includes 8 different venues. Tom Benson Hall of Fame Stadium is a world-class 23,000 seat, sports and entertainment stadium with luxury suites, rooftop cabanas, and other premium spaces for private, corporate, and special events. ForeverLawn Park is home to a wide array of tournaments with its seven turfed multipurpose fields with tournament quality lighting and hospitality, ticketing, and coaching/classroom/medical building. Center for Performance is the largest inflatable domed facility in the country and provides year-round capacity for events of all kinds. Constellation Center for Excellence is a 75,000-square-foot mixed-use facility for sports-centric research and programming, office, and retail space. Fan Engagement Zone is an 82,000-square-foot sports and entertainment-themed retail promenade. Play Action Plaza comprises 3.5 acres of green space adjacent to the Fan Engagement Zone that includes an outdoor amphitheater, bar area with patio, space for food trucks, a walking path, and the largest man-made water feature in Ohio. Currently under construction are a 144,000 sq. ft. football-themed waterpark and a seven-story, 130,000 sq. ft Hilton Tapestry Hotel. Phase III is currently in planning stages. For more information, visit www.HOFVillage.com.

Hall of Fame Resort & Entertainment Company and its subsidiaries are equal opportunity employers.