- Salary
- $104k – $127k/yr
- Location
- Atlanta, GA
- Workplace
- Onsite
- Department
- Internal Operations
- Source
- Lever
Description
Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage.
About The Role:
As a Senior IT Support Specialist, you will serve as a hands-on technical leader supporting daily IT operations while owning escalations, mentoring junior staff, and driving continuous improvement of service desk and endpoint support processes. This role is 4 days onsite in Atlanta, GA (1 work from home day after 60 days) and requires strong technical depth across Microsoft enterprise environments, Windows systems, and end-user computing, with exposure to macOS, Linux, scripting, and foundational networking.
You will be responsible for resolving complex issues, implementing tiered support models, delivering exceptional customer service, and acting as a trusted IT partner to the business.
Skills
PythonAWSAzureLinuxTCP/IPPrototypingCustomer ServiceITIL
