Position Purpose

The Scheduler is responsible for coordinating and scheduling inpatient and outpatient procedures, tests, and surgeries across multiple facilities. This role ensures efficient use of provider schedules, communicates with patients and physicians, and adheres to departmental and insurance requirements. The Scheduler also handles preauthorization, manages clinic schedules to enhance patient experience and productivity, and triages incoming calls appropriately.

Job Duties

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

• Schedules and reschedules patient procedures, tests, surgeries, and exams across multiple facilities.

• Coordinates surgery and procedural schedules with physicians, hospitals, and departments. Ensures room availability; required equipment, and medication are arranged prior to procedures.

• Maintains and leverages strong working relationships with patients, providers, and multidisciplinary teams to ensure a positive patient experience.

• Adapts to various changes and updates various scheduling systems promptly.

• Informs patients with appointment details including date, time, location, and preparation instructions. Schedules follow-up appointments as directed by physicians.

Minimum Qualifications

• High school diploma or equivalent required.

• 2 years of experience in a medical or healthcare setting is required.

Hours

Full Time; 40 hours/week

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! 

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System’s circle of care.