Service Designer

A leading client is seeking a Service Designer to play a key role in the delivery of a fully automated and digital Developer & Integration Portal. This is an exciting opportunity for a seasoned professional to shape end-to-end onboarding experiences, streamline integration journeys, and design services that enhance how clients, partners and external consumers engage with digital banking capabilities.

Responsibilities:

• Design and develop end-to-end service blueprints across discovery, sandbox testing, onboarding and administration journeys.
• Map customer, partner and internal stakeholder journeys to identify opportunities for automation and optimisation.
• Facilitate workshops and collaborative design sessions with business, technology and operational teams.
• Define and document service operating models, support touchpoints and handover processes.
• Create onboarding experiences that support multiple consumer models, including third-party onboarding and permissions management.
• Ensure digital experiences are intuitive, scalable and aligned with customer needs and business objectives.
• Collaborate closely with UX/UI Designers, Systems Analysts, Architects and Engineering teams throughout the delivery lifecycle.
• Contribute to roadmap planning, backlog refinement and service design governance activities.

Requirements:

• Relevant degree or qualification in Service Design, Human-Centred Design, User Experience, Business Design or a related field.
• Extensive experience in service blueprinting and customer journey mapping within complex enterprise environments.
• Proven experience designing digital onboarding experiences and self-service customer journeys.
• Strong workshop facilitation and stakeholder engagement skills.
• Experience designing service operating models, support frameworks and handover journeys.
• Ability to translate business requirements into customer-centric service experiences.
• Experience working within Agile delivery environments.
• Exposure to enterprise digital platforms, API ecosystems, integration services or financial services environments will be advantageous.
• Strong communication, problem-solving and collaboration skills.

EE Disclaimer:

All positions will be filled in accordance with the company's Employment Equity plan. We encourage people with disabilities to apply.

Application Unsuccessful Disclaimer:

If you do not receive feedback within two weeks of your application, please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.

REF: GC01