Senior Service Designer (AI) Remote From Anywhere In CO

Together, we innovate for a stronger Colorado

The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services.

Watch this video to learn more about how we're Serving People. Serving Colorado.

TERM LIMITED POSITION: This position is term-limited with an anticipated end date of approximately three (3) years from the date of hire, with a strong probability for a 2-year extension.. This position is eligible for State employee benefits and may be extended as the situation warrants. This video explains the many benefits of working at the State of Colorado on a term-limited basis. 

IMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience, OIT’s hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT’s hiring team. 

The AI Senior Service Designer will build and operationalize a structured process by which OIT helps agencies and ourselves answer two foundational questions before any AI build or procurement begins: Is AI the right solution for this problem? And if so, does the proposed solution actually work for the real people it is meant to serve?

The AI Senior Service Designer will own multiple streams of work including:

• Delivering structured discovery engagements for potential State-wide AI product deployments; user research and usability testing with expected constituents ranging from OIT, agencies, and real Coloradans, including residents from underserved communities; and service design documentation that translates constituent needs into clear product requirements before development or procurement begins.

• Filling in as product manager for select OIT-managed AI operations tools such as an automated LLM testing framework and monitoring tooling.

• Establishing an openly licensed practitioner guidance library: practical guides designed for agency product managers, technology directors, and program staff navigating AI decisions.

Essential Functions:

• Translate vision and strategy into sustainable initiatives that produce measurable improvements in the State of Colorado’s maturity in responsible AI deployments.

• Design the service experience for AI operations tools, ensuring infrastructure decisions are informed by constituent needs and usability testing.

• Collaborate with OIT leadership to mentor staff, embedding responsible AI best practices across OIT to build long-term capacity.

• Provide technical assistance to colleagues exploring whether, and if so, how, to leverage AI effectively within their functions.

This role is dynamic; as the AI landscape evolves, specific responsibilities may shift to meet the changing needs of the State.

This individual contributor position offers high autonomy and high accountability. This role sits within a purposefully "small but mighty" AI team with a unique goal: to diffuse AI competency across all of OIT so that, within 3-5 years, AI becomes "normal" technology and a standalone AI team is no longer needed. You will be a trusted thought partner to executive leadership, helping cultivate the culture, practices, and infrastructure to ensure AI delivers real value for Coloradans.

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While most salary offers are made within the posted range, occasionally an offer is made below or above the posted range based upon this salary analysis.

To better understand your qualifications and increase your opportunity to move forward in the selection process, please indicate in your work history for each job, the outcomes you have achieved that you believe are most relevant to this job.

This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:

Minimum Qualifications:

• Minimum of five (5) years of senior-level experience conducting user research, which includes working in or leading cross-functional teams using iterative, user-centered methods.

• Experience in product-oriented roles or close collaboration with product managers to ship technical products, with the ability to act as a product owner for internal AI tools when necessary.

• At least one year of experience working consistently with generative AI models.

Substitutions:

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. 

• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. 

• If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

Preferred Qualifications:

• Experience working with predictive AI.

• Experience in instructional design, with ability to design practical resources that build skills and knowledge sustainably.

• Familiarity with the unique constraints of public sector technology landscapes, including security/compliance baselines and vendor proposal assessment.

• Experience working across multidisciplinary teams—data science, engineering, policy, and operations—to ship complex technical products.

• Demonstrated ability to navigate organizational obstacles and ambiguous technical challenges to deliver functional, scalable results.

• Compelling communication, with ability to tailor messaging based on the audience, whether executives, engineers, or non-technical customers.

Conditions of Employment:

OIT employees must comply with any screening procedures in place at state agency locations where they might perform work. 

A pre-employment background check will be conducted as part of the selection process. Post-employment background checks will be required for specific agencies as business needs dictate, which may include a polygraph exam, fingerprint-based criminal history search, reference checks, and a drug test.

This position may require travel within the specified geographic area, and to locations across the state as needed. 

This position may require on-call duties as needed by the position. 

If this posting indicates “remote from anywhere in CO” in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado. 

While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position.  A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.

We know it's important to support each other, and that means having a healthy balance of work and personal time. Visit our benefits to learn more about some of our great offerings that allow us all to have fulfilling lives. 

Visit our How to Apply webpage to learn more about our application process and what to expect after you apply.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.  The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at [email protected] or call (303) 764-7900.

This posting may be used to fill multiple vacancies based upon business need. 

The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes.