- Salary
- $70k – $145k/yr
- Location
- Atlanta, Georgia, US
- Type
- Full-time
- Department
- Retail
- Seniority
- Manager
- Education
- High School
- Source
- BetterTeam
Description
Shop Manager – European Service Center (Atlanta, GA)
$70,000 base salary + commission
Family-owned since 1980. Growing fast. Built on people, not numbers.
European Service Center has been serving European vehicle owners for over four decades, with locations across Georgia and Texas. We're a family-owned business, and that means you're never just a number here. We're expanding over the next several years, and we're looking for a Shop Manager to lead one of our Atlanta locations and grow with us.
Who we're looking for:
We want an honest, energetic leader with a strong work ethic who wants to see their effort pay off in higher income and real business growth. If you take pride in running a clean, well-organized shop, keeping customers happy, and helping your team do their best work, we'd like to meet you. As we continue opening new locations, this role offers a clear path to multi-location and regional leadership.
What You'll Do:
Shop Operations:
- Assign jobs to technicians based on their skills and experience.
- Prepare and review repair orders for accuracy and completeness on parts, materials, and labor.
- Guide and support technicians and apprentices through diagnosis, providing instruction as needed.
- Appraise incoming repair work.
- Oversee all areas of the service department.
- Keep the shop clean, safe, and organized.
- Support other company goals as directed by ownership.
Customer Service:
- Greet every customer promptly and courteously.
- Resolve customer concerns and complaints fairly and professionally.
- Track comebacks and make sure every issue is corrected to the customer's satisfaction.
- Build customer loyalty and protect our reputation through honest, ethical service.
Our Expectations:
- Treat every customer and team member with fairness, courtesy, and respect.
- Build positive relationships with customers, staff, and ownership.
- Be punctual, flexible, and reliable.
- Stay current on technical training.
- Focus on quality and service in everything you do.
- Maintain a neat, professional appearance (uniform provided daily).
- Take ownership of growing the shop's business.
Qualifications:
- Experience in an automotive service department (management or service advisor experience preferred).
- Outgoing, friendly personality with excellent communication and customer service skills.
- Strong leadership and organizational skills.
- Ability to negotiate and resolve customer complaints.
- Comfortable with shop management software and general computer use.
- Solid understanding of mechanical and technical terminology.
- Able to write routine reports and correspondence.
- Confident speaking one-on-one or in front of groups.
- High school diploma or GED required; technical program graduate preferred but not required.
Benefits:
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid vacation.
- Paid holidays.
- Monday–Friday schedule, no weekends.
- Real advancement opportunities as we grow.
Compensation:
- $70,000 base salary.
- Plus commission, so your earnings grow as your shop grows.
Ready to lead a shop and build a career with a company that values you? Apply today.
Skills
Customer Service