Claims Manager, Auto

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

118,700 - 145,100

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

15%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Claims Manager – Auto

 

What you’ll do here:

• Lead and coordinate the onboarding of newly hired adjusters and their transition to operational teams.

• Lead and coordinate your team’s operations to achieve profitability, efficiency and customer satisfaction objectives.

• Participate in strategic discussions relating to the continuous improvement of operational processes.

• Serve on select national committees.

• Contribute to the development and implementation of the business plan and implement the structures required to achieve the department’s objectives, in accordance with business strategies and available financial, material and human resources.

• Participate in the preparation of operating budgets.

• Manage your team’s performance and support unit managers in implementing development and rehabilitation plans.

• Help manage complaints that cannot be resolved by unit managers.

• Identify training needs and coordinate activities with the Claims Training Team.

• Approve payments that exceed unit managers’ authorization limits.

• Actively participate in managing operations during weather-related catastrophes. 

What you bring to the table:

• Bachelor’s degree in Business Administration or an equivalent combination of education and experience.

• At least five years of experience managing teams. 

• Claims adjuster licence, an asset.

• Strong knowledge of personal lines, commercial lines and liability insurance.

• Excellent computer skills and knowledge.

• Ability to analyze operational metrics.

• Ability to manage an engaged and high-performing team.

• Ability to develop your team’s skills and abilities.

• Ability to set strategic directions, make decisions and communicate information.

• Ability to collaborate.

• Ability to lead change.

• Bilingualism (English-French): Need to interact on a regular basis with English-speaking clients and colleagues across the country

• No Canadian work experience required but must have authorization to work in Canada

#LI-Hybrid

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.