Delivery Lead Senior Manager

The CXL is responsible for managing the delivery of the contracted services, helping position Accenture for growth, supporting the financial management of the delivery element of the account and for assuring quality by managing key risks and issues related to the services provided.

The CXL also acts as point of contact for resolution and escalation with the client and internally within Accenture. They will also liaise with the Client Account Lead (CAL) and leadership within the onshore and offshore Service Delivery teams who reside within Accenture’s Global Delivery Network (GDN).

Key responsibilities would include:

•            Help support the development of the long-term key client relationships, and deliver high levels of client satisfaction

•            Support the operational management and financial performance of the delivery element of the contract

•            Provide excellent service delivery to help grow Accenture’s Operations business.

•            Support sales pipeline by building credentials on delivery and becoming a reference point for targeted offerings & products

•            Build and lead a positive work environment that influences high employee engagement and supports Accenture’s retention and diversity targets

•            Enable the journey to Intelligent Operations in the delivery of the contract building a 360-degree value proposition with all stakeholders

•            Driving the delivery of the contract through an Intelligent Operations journey at pace to enable a Future Ready account

•            Create actionable performance achievement plans for self (and others as appropriate) that include succession plans, capability development (team skills building), and contributions to knowledge sharing etc.

•            Demonstrated referenceable experience directly owning key client relationships and delivering high levels of delivery satisfaction

•            Proven ability in managing and delivering financial outcomes within solution financials including delivering efficiencies and understanding of commercial models related to outsourcing relationships

•            Proven and extensive experience in delivering Procurement Source to Pay offerings

•            Track record in managing service delivery performance against the value proposition and delivering on contracted performance outcomes

•            Bachelor’s or higher Degree

•            Strong communication skills for C-level client governance

Set yourself apart:

•            Proven experience in interacting with key client executive influencers, and building trusted relationships across the organisation

•            Ability to build, manage and foster a team-oriented environment in an inclusive and diverse workforce

•            Experience in a matrix organisation dealing with multiple service lines, managers/approvers, and knowledge of shared services operating models

•            Excellent communication (written and oral) and interpersonal skills

•            Ability to work creatively and analytically in a problem-solving environment

•            Excellent leadership and management skills

•            Recognised leader and developer of people working in diverse team environments

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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