Operations Manager | Northern CA

ACRT Pacific, LLC.

Full time Regular

Company Description

At ACRT, we put safety first. Beyond that, our culture always has been, and always will be, about one thing: people. It’s about our employees, our customers, and the communities our customers serve. We empower the best people to help sustain our world. We’re the only independent national vegetation management consulting firm — giving us the freedom to put our clients first.

We’re always looking for driven individuals with good customer service skills who love the outdoors and appreciate the support and independence we provide. We offer qualified training opportunities in areas where they are needed to help our customers reach their fullest potential, preparing them for what their work throws at them.

Role Description

The Operations Manager - Northern California reports to the Senior Operations Manager at ACRT Pacific. This position plays a key role in leading field operations across Northern California, with primary responsibility for supporting the Pacific Gas and Electric (PG&E) contract. The Operations Manager is responsible for safe, high-quality, productive, and financially responsible execution across a complex regional operation and serves as a key connection between field teams, senior leadership, corporate partners, and the client. This position requires strong operational judgment, leadership, communication, and the ability to manage priorities across a geographically dispersed workforce.

Essential Duties & Responsibilities

Operations Leadership & Execution

• Lead daily field operations, including oversight of field teams and supervisors, workforce planning, scheduling, and resource utilization.

• Ensure contract requirements, client expectations, safety standards, productivity targets, and quality requirements are consistently met.

• Monitor operational results, identify risks or performance gaps, and develop action plans to support safe and effective execution.

• Maintain regular in-person presence with teams throughout the Northern California area of responsibility.

• Support project start-ups, new business implementation, and strategic initiatives in partnership with senior operations leadership.

People Leadership & Development

• Provide leadership and direction to assigned field teams and supervisors.

• Develop team capability through employee training, supervisor development, performance support, and operational coaching.

• Manage time and attendance approvals and reinforce consistent performance and accountability expectations.

• Support workforce planning, staffing needs, and employee development in partnership with senior operations leadership and corporate support teams.

Client, Financial & Business Management

• Serve as a primary operational liaison among field staff, corporate support teams, senior management, and the client.

• Manage local budgets, profitability goals, resource planning, and operational performance metrics.

• Prepare reports, presentations, analyses, action plans, and other business documents to support operational decision-making.

• Build and maintain effective working relationships with client representatives, internal partners, and other stakeholders.

Maintain State, Local, & Organizational Compliance

• Ensure operations are conducted in accordance with applicable company policies, client requirements, safety standards, and legal or regulatory requirements.

• Support emergency response and other operational needs in accordance with safety requirements, applicable law, and client expectations.

• Conduct work in a safety-conscious manner and reinforce safe work practices across assigned operations.

Other Duties as assigned.

Requirements

Minimum Qualifications:

• Education: Two- or four-year degree in Forestry, Horticulture, Natural Resources, or a related field; or four (4) years of Utility Vegetation Management experience in lieu of a degree.

• Experience: Minimum of three (3) years of Utility Vegetation Management experience and at least one (1) year of supervisory experience.

• Certification: ISA Certified Arborist credential required.

• Location: Must live within the Northern California area of responsibility or relocate within a reasonable distance, as determined by senior management, within 90 days.

Preferred Qualifications:

• Supervisory experience in Utility Vegetation Management.

Desired Skills:

• Ability to learn and use company, client, or job-specific software systems.

• Proficiency with Microsoft Office [Word, Excel, PowerPoint, Outlook] or similar software suite.

• Strong verbal and written communication skills and the ability to communicate effectively with field employees, senior management, corporate partners, customers, and clients.

• Demonstrated critical thinking skills and ability to exercise sound judgment to make business decisions.

• Ability to analyze operational performance information and use data to support decisions, action planning, and follow-through.

• Ability to manage competing priorities across a geographically dispersed operation.

• Knowledge of budgeting, profitability, resource planning, and operational performance management.

• Ability to coach supervisors and employees, reinforce expectations, and support consistent execution.

Employee Training

• All employees are required to complete assigned company safety and driver training, as applicable to the position.

Drug Testing:

• Employment is contingent upon successful completion of applicable post-offer screening requirements, which may include drug screening and a background check, in accordance with applicable law.

Office

• This position works across office, remote, client, and field settings and is expected to maintain regular in-person presence with assigned teams throughout Northern California.

Additional:

Department & Division: Operations - ACRT Pacific

Exempt Status*: Exempt

Reports to**: Senior Operations Manager

Works with Inside Company:

• Field leadership & personnel

• Corporate teams

• Senior operations leadership

Works with Outside Company:

• Clients, customers, vendors, and other stakeholders as necessary

Working Conditions:

• Office, remote, client, and field environments.

• Field visits may involve outdoor environments, varying weather conditions, and uneven terrain.

Supervisor Responsibilities:

• Provides direct operational leadership to assigned field teams and supervisors, including workforce planning, performance support, coaching, development, time and attendance oversight, and day-to-day accountability for operational execution.

Physical Requirements:

• Must be able to remain in a stationary position for long periods of time.

• Repeat motions that may include the wrists, hands, and/or fingers.

• Must be able to lift and/or carry up to 40 pounds, including field equipment and water bags.

• Must be able to walk for extended periods of time, including over uneven, rough, and/or sloped terrain.

• Must be able to frequently stand, bend, stoop, kneel, crouch, and reach while performing field duties.

• The ability to communicate information and ideas so others will understand.

• Must be able to exchange accurate information in these situations.

• Ability to observe details at close range (within a few feet of the observer).

• Occasional standing, walking, reaching, stooping, kneeling, and crouching.

• Must be able to wear required personal protective equipment when in field environments.

Travel Requirements:

• Frequent regional travel is required, including travel multiple times per week and overnight travel when needed for team support, client meetings, project start-ups, and other business needs. Weekly in-person presence with assigned teams is expected.

Compensation:

• Salary Range: $135,000 - $148,000 annually.

*This position is classified as exempt based on the job duties. However, based on the FTE, salary level of the employee, or federal/state/local laws, the employee may be classified as non-exempt.

**The company reserves the right to make changes to the reporting structure for this position due to business needs.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Company: ACRT, Inc.