Branch Service Manager

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Job Summary:**

Handling daily branch operations, ensuring excellent customer service delivery and adherence to banking policies and procedures. Drives sales performance and operational efficiency within the branch.

Plays a critical role in ensuring the smooth and efficient execution of daily banking operations. This position involves processing transactions, maintaining accurate records, and adhering to strict compliance and regulatory guidelines.

Job Responsibilities:**

* Process various banking transactions accurately and efficiently, including deposits, withdrawals, transfers, and payments.

* Verify and reconcile transaction data, identifying and resolving discrepancies promptly.

* Maintain accurate and up-to-date customer records and transaction logs.

* Ensure strict adherence to internal policies, procedures, and relevant regulatory requirements (e.g., AML, KYC).

* Assist in the preparation of operational reports and documentation.

* Respond to and resolve customer inquiries and issues related to operational processes in a professional and timely manner.

* Collaborate with internal departments to streamline workflows and improve operational efficiency.

* Participate in testing and implementation of new systems or operational procedures.

* Support audit activities by providing necessary documentation and explanations.
* works with a team of customer service officers and tellers, providing guidance, training, and performance feedback.
* Ensure the efficient and accurate processing of customer transactions, including deposits, withdrawals, transfers, and account inquiries.
* Ensuring compliance with security protocols and regulatory requirements.
* Monitor and achieve branch sales targets for various banking products and services, including loans, deposits, and wealth management solutions.
* Resolve complex customer complaints and issues promptly and effectively, maintaining high levels of customer satisfaction.
* Conduct regular branch audits and reviews to identify areas for improvement in service quality and operational efficiency.
* Prepare and analyze branch performance reports, identifying trends and recommending strategies for growth.
* Act as a point of contact for internal departments and external stakeholders regarding branch operations.
* Foster a positive and productive work environment, promoting teamwork and professional development.
* Excellent communication, interpersonal, and problem-solving skills.
* Ability to work effectively under pressure and manage multiple priorities.
* Proficiency in Microsoft Office Suite and relevant banking software.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference