Branch Service Manager (Branch)

Mandatory Reference Checking Scheme (“MRC”) for Hong Kong

The Mandatory Reference Checking Scheme is a framework to facilitate Authorized Institutions (“AIs”) to bilaterally obtain reference information during their recruitment process for certain positions, such that misconduct information in an individual’s previous employments can be provided to AIs to inform their employment decisions.

For information related to MRC Scheme, “Frequently Asked Questions for In Scope Individuals” is published by HKAB/Industry Guidelines (https://www.hkab.org.hk/en/home) or further information will be available upon request, if it is applicable to the position(s) applied.

Country of Location:

China Hong Kong

Job Responsibilities:

• Ensure smooth branch operations and achieve satisfactory audit rating by meeting all requirements of control and service standards.

• Maintain a high quality counter service team to achieve individual goals and branch common objectives.

• Provide quality service to our customers and pro-actively give feedback, ideas and recommendations for improvement on service quality and work processes.

• Support Branch Manager in meeting the assigned business target through participating in branch selling and promotional activities, and other ad-hoc projects.

Requirements:

• Secondary education or above, degree holder is preferable.

• Possession of IIQAS and other required qualifications under SFC for cross-selling insurance and investment products is preferable.

• Minimum 6 years experience in retail banking operations, with 3 years relevant experience at supervisory level.

• Good knowledge on banking products and services.

• Self-motivated with good sales and service orientation.

• Good interpersonal and communication skills.

• Detail-minded and able to work under pressure.

• Good command of written and spoken English and Chinese (including Putonghua).

• Preferably possess qualifications for relevant insurance / investment licenses registration