Customer Planning Manager - 12 Month FTC

Overview

Shape our Customer Conversations!

 

At Screwfix, we're always looking ahead. Whether it's launching new customer propositions, evolving our value story or bringing our sustainability ambitions to life, we need someone who can connect the dots, see the bigger picture and turn strategy into marketing that delivers real customer & commercial impact.

 

As our Customer Planning Manager, you'll sit at the heart of our Marketing Operations team, leading the planning and delivery of some of our most important customer initiatives. You'll own the marketing plans for propositions, from value campaigns, Sustainability to launching new services to partnering with Screwfix Rewards and retail media teams, ensuring every initiative is insight-led, customer and commercially focused.

 

This isn't about managing individual campaigns. It's about shaping the overall customer plan, influencing senior stakeholders, spotting opportunities before others do and making sure everything we deliver works together to create the best possible experience for our customers.

 

If you're someone who enjoys solving complex challenges, thinking strategically and bringing people together to make things happen, we'd love to hear from you.

 

This role is a 12 month fixed term contract.

 

Applications for this role will close on Friday 21st August

 

What's in it for you?

• Discretionary annual bonus up to 20%
• 33 days' holiday (including bank holidays, 5 of which can be taken flexibly)
• Hybrid working with up to 2 days working from home
• Flexible start and end times around core working hours
• Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
• EV Car Scheme in Partnership with Tusker - eligible colleagues can lease a brand-new or pre-loved electric vehicle
• Up to 14% employer pension contributions
• Life cover up to 4x your salary
• Health cash plan and discounted gym memberships (up to 25% savings)
• 20% discount at Screwfix and B&Q

Responsibilities

• Own and develop the customer marketing plans — insight-led, customer-focused, and aligned to business and marketing priorities.
• Act as the single point of contact for customer propositions marketing activity & Screwfix Media Partnerships — shaping initiatives, managing trade-offs, and ensuring seamless execution across channels.
• Lead the development of high-impact propositions and initiatives (e.g. value campaigns, Sustainability, new services), ensuring clear objectives, messaging and integrated delivery.
• Work cross-functionally to develop customer journeys, propositions, positioning frameworks and campaign manager briefs, bringing together customer & commercial priorities and customer insight.
• Brief and lead cross-functional teams — setting clear direction on the plan, ensuring consistency and quality across all touchpoints.
• Maximise retail media and partnership opportunities, working closely with Screwfix Media Partnerships to define opportunities & principles & ensure planning visibility
• Simplify and prioritise — making clear recommendations, driving decisions quickly, and ensuring focus remains on the highest-impact activity.
• Lead the end-to-end delivery of annual & seasonal planning, managing timelines, stakeholders and dependencies to ensure plans are developed on time and to agreed quality.
• Act as a central connector across teams — aligning stakeholders, resolving competing priorities, and maintaining momentum across complex initiatives.
• Build insights & data input into all activity and ensure customer data is at the heart of decision making & proposition development
• Lead on external/competitor data – supported by Marketing Planner
• Lead on plan reviews (PIR) and critical stage gates for developing the overall plan

Qualifications

• Strong marketing experience, ideally within retail or a fast-paced commercial environment
• Proven track record of delivering large-scale, multi-channel campaigns / projects
• Strong commercial mindset, with ability to link activity to business performance
• Excellent communicator — able to influence, align and challenge stakeholders
• Highly customer-focused, with the ability to translate insight into impactful campaigns
• Comfortable balancing strategy and execution — from big-picture thinking to delivery detail
• Strong organisational and prioritisation skills, with ability to manage multiple projects at pace
• Collaborative and resilient, thriving in a dynamic environment
• Continuous improvement mindset — always looking to simplify and improve ways of working
• Marketing or Business qualification ideal but not essential (e.g., CIM, Marketing Degree)

 

At Screwfix, Your Wellbeing Comes First:

 

Financial wellbeing

• Wagestream access to track earnings and save
• Access to the Kingfisher Share Scheme
• Colleague support fund
• Exclusive offers and discounts via our Hapi app
• Cycle-to-work scheme and savings on bikes

 

Every day benefits

• Career progression and development programmes
• Coaching and mentoring to help you thrive
• Access to wellbeing resourcing including PepTalk
• Support networks available  

Recruitment Process

 

We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you for a call or Teams video for an informal chat about the role, and to see if we’re a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available, for any queries you may have.

 

We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you.

 

Sustainability at Screwfix

We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We’re on a mission to put sustainability at the forefront of everything we do. Join us.

 

We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone.

 

Please let us know at [email protected] if you need any additional support or adjustments when it comes to your application.

 

NO AGENCIES PLEASE 

 

#LI-Hybrid