Customer Support Advisor - German-speaking

Key Information

• Work Model: On-site initially, with hybrid options available after 4 months based on KPI performance (2 days remote, 3 days office-based).
• Schedule: Rotating shifts, Monday to Sunday.
• Working Hours: 8-hour, 6-hour, and 4-hour shift options between 09:00 and 22:00.
• Gross Salary: Base Salary: €1,636.14 gross/month
• Relocation: Relocation support provided, including 2 weeks Airbnb and up to €255 for flight ticket expenses (paid with the first salary).

About the Location

Sofia, Bulgaria, offers an excellent quality of life in one of Europe's most affordable and dynamic capitals. It provides a balance between career growth, affordability, and lifestyle, with a vibrant international community, modern amenities, excellent public transportation, and proximity to nature like Vitosha Mountain. It's also a growing hub for technology, business services, and multilingual professionals.

About the Position

Join a leading customer support team in Sofia, Bulgaria, as a German-Speaking Customer Support Advisor. You will provide outstanding service to customers of a prestigious Swiss telecommunications company, handling inquiries and identifying sales opportunities.

Additional Information

• €1000 Signing Bonus (€500 after training / €500 after 6 months)
• Billing Skills Bonus: €102.25 gross
• Unlimited Sales Bonus: Top performers earn more than €1000/month.
• Monthly meal vouchers
• Private health insurance
• Fully covered Multisport card
• Structured onboarding and continuous learning
• Long-term career development opportunities
• Comprehensive 5-week paid training program
• Opportunity for internal promotion into roles such as Team Leader, Trainer, Sales
• Coach, or Subject Matter Expert (SME).

Requirements

Proficiency in German (speaking, reading, and writing)

Responsibilities

• Provide customer support via inbound calls
• Analyze and resolve customer inquiries
• Provide information on administrative and technical topics (products, billing, etc.)
• Perform updates in internal systems
• Escalate issues or calls to other departments when necessary
• Identify sales opportunities and maximize customer satisfaction

About Cross Border Talents

Cross Border Talents is a fully remote, global recruitment agency connecting exceptional talent with meaningful opportunities worldwide. With over 300 recruiters across 50+ countries, we specialize in permanent placements for high-impact roles in engineering, ICT, AI, IT, digital, and multilingual customer support. For more than a decade, we have empowered recruiters to thrive remotely, building human-centered, purpose-driven partnerships rooted in trust, empathy, and results. Awarded three European Commission SME Instrument Seals of Excellence, we place over 3,000 candidates each quarter with clients across all continents, delivering customized, high- quality recruitment solutions while championing cross-border careers and diversity in the global workforce.