- Location
- Milton Keynes
- Workplace
- Onsite
- Type
- Full-time
- Department
- Finance
- Closing date
- Today
- Source
- Vincere
Description
As Customer Service Advisor, your key responsibilities and day-to-day activities will include:
- Handling a high volume of inbound interactions via phone, chat, and email.
- Resolving queries across a range of General Banking products and services/Fraud Complaints—often on the first contact.
- Investigating and following up on complex issues, escalating to relevant teams when needed.
- Maintaining quality and meeting SLAs to ensure timely resolution.
- Working closely with internal teams to advocate for customers and improve service delivery.
- Supporting continuous improvement initiatives in processes and customer journeys.
- Offering tailored, empathetic solutions by listening to individual circumstances.
We’re looking for a Customer Service Advisor with:
- Demonstratable experience of strong customer service focus and a customer centric mindset (within a banking or fraud environment would be beneficial)
- Ability to manage and adapt in a busy, pressurised and frequently changing environment.
- High level of accuracy and attention to detail ensuring work is of the highest quality.
- Ability to work under own initiative and a keen willingness to learn.
- Excellent organisational skills, in order to plan and manage multiple workstreams.
- Excellent written and verbal communication abilities as well as strong interpersonal skills.
- Proficient in Microsoft Office (Outlook, Word, Excel).
- Ability to commute to Milton Keynes for onsite working.
Skills
ExcelCustomer Service
