Event Manager

POSITION: Event Manager

FACILITY:   Pensacola Bay Center

DEPARTMENT: Event Services

REPORTS TO: Director of Event Services

FLSA STATUS: Full-Time, Salaried, Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

POSITION SUMMARY

The Event Manager, by performing personally or through subordinates and under the general supervision of the Director of Event Services, will provide professional client services support in the planning, organization and management of events within the facility, while interacting with clients, facility staff and related personnel to assure all event needs are fulfilled.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Communicate with clients to obtain necessary technical requirements for developing and executing a plan to create diagrams, fulfill riders, conduct advances, schedule and supervise labor calls, and process equipment orders for events and other event related information

• Prepare event agendas and assist event production meetings to include staff representatives from all departments to facilitate effective communication in order to successfully execute fulfillment for all event needs of the client, the venue and the patron.

• Review artist riders and maintain weekly contact with artist tour managers

• Acts as liaison between the facility and clients ensuring all requirements are met and facility rules, regulations and policies are adhered to such as ADA compliance, NFPA life safety codes, OSHA Guidelines

• Coordinate with the Box Office regarding production requirements for creating seating diagrams and capacities.

• Prepares event cost analysis, estimated expenses and settlements for arena events as needed

• Administer follow-up inspections to ensure work is complete and provide evaluation reports

• Schedule, Train, Supervise and work along with Front of House event staff for all arena events, including, but not limited to Guest Services, Police, EMS, Class D Licensed Security, and Recreational Ice Programs

• Facilitates the recreational ice programs for figure skating club, amateur hockey leagues and private skates to include scheduling ice time, supervisor event staff, submitting invoices, and fulfilling program user agreements

• Provide support to ensure all pertinent information is obtained, filed and distributed to proper entities.  This includes but is not limited to artist riders, contracts with supporting documentation, diagrams, capacity manifests, equipment orders/invoices, inventory sheets, production notes, event fact sheets, staffing calls and invoices with deployment maps, Event EAP’s and SOP’s, incident and accident reports, ejection notices and arrests, MOD and After-Action Reports.

• Facilitate venue readiness by supervising and working along with various labor crews

• Provide quality service and execution through daily operations and event production

• Serves as “manager on duty” for events when needed

• Performs other duties as required and/or assigned

SUPERVISORY RESPONSIBILITIES:

• Supervise part time event staff and managers for security, front of house, police, and EMS.

• Supervise the local IATSE part time employees during conversions, show calls and daily operations with ability to supervise large groups and/or many small groups at the same time

• Demonstrate supervisory responsibilities in accordance with Legends Global policies and applicable laws

• Work with the Operations Director to interview, hire and train employees; plan, assign and direct work; review and evaluate performance; address complaints and resolve problems

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to communicate well, both written and orally

• Ability to plan, organize and implement policies and procedures

• Ability to establish and maintain effective working relationships with varied groups and individuals

• Able to manage multiple projects and meet tight deadlines

• Ability to operate industry related equipment

• Ability to work with limited supervision, prioritize and handle multiple projects simultaneously while exercising judgment and initiative in addressing complaints and resolving problems

• Ability to train and direct employees to plan and assign work in an efficient and effective manner

• Demonstrate knowledge of standard office practices and procedures

• Demonstrate knowledge in industry terminology, NFPA life safety codes, Risk Management, Crowd Management, general and local IATSE policies and procedures, facility capabilities, operational procedures, OSHA guidelines, event coordination and production/technical related services

• Demonstrate general knowledge and understanding of theatrical rigging, sound & lighting, stage building, HVAC, IT support, show power, electrical, exhibition show sets, ice rink operations, banquet sets and meeting room functions

• Demonstrate knowledge in industry terminology

• Required to be subject to a credit check and background screening

EDUCATION AND/OR EXPERIENCE:

• High school diploma or GED required. Bachelor’s Degree with event management emphasis is preferred

• 4 years of hands-on, professional event production experience in the industry for arena, theatre, stadium, and/or convention center; or equivalent combination of education and experience

• Experience with negotiating, executing, and fulfilling contracts in the areas of user agreements, service provider agreements, and labor union agreements

• Understand and be capable of insuring that all laws, building codes, ordinances, policies, procedures, risk management and emergency procedures are followed

• Exhibit excellent organizational and communication skills

• Maintain a professional presentation, appearance and work ethic

• Work effectively under pressure and/or stringent schedule to produce accurate results and meet deadlines

• Foster working relationship with partners, clients, employees, exhibitors, and patrons during employment

• Detail oriented

COMPUTER SKILLS:

To perform this job successfully, an individual should demonstrate skills in Windows, MS Office, CAD and Adobe.

CERTIFICATES, LICENSES, REGISTRATIONS:

Possess any licenses, certificates or training required by local, state or national authorities for the operation of industry related equipment found at the facility is preferred.

COMPENSATION 
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to walk/stand extensively, kneel, climb to high walkways, balance, and maneuver throughout the various areas and surfaces of the venue

• Must be able to lift and/or move up to 50 pounds or occasionally more with assistance

• Work inside and outside the building is required and may have some exposure to adverse conditions

• Must be able to hear and speak to use a two-way radio

• Work flexible hours, including nights, overnights, weekends, and holidays

NOTE:

The responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.